Liz Pearson: Customer Service / Business Owner in Lakewood, CA

-Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. -Demonstrated proficiency in telephone and assisting customers. Calmed upset/angry customers and researched and rapidly solved problems. -Maintains client confidence by keeping client information confidential. Clients/customers can trust the store with there family heirlooms and in turn personal information is kept confidential from the buyer. -Managed all aspects of the business including bookkeeping, training employees, photography, listing, shipping, payroll, advertising, and store expenses to stay within budget.

-Yoga Instructor- the work involved teaching an hour yoga class to 15-40 students. -Developed, instructed and led stretching, warm-up and cool down exercises, breathing and relaxation techniques. -Responsible for developing musical play lists suitable for and supportive of the level of class being instructed. -Provided feedback to students supporting a safe class environment.

-Assisted Sales Staff and Vice President with answering phones, preparing proposals/letters and spreadsheets, booked travel arrangements, scheduled and attended meetings, and worked directly with all customers’ requests. -Managed all aspects of the business including analyzing selling and markdowns, researched trends and competition, sales, order entry, and ticketing. -Successfully sold to and managed key accounts. Responsible for an extensive product lines including home office, traditional gifts, licensed gifts, accessories, and bath products.

-Responsible for assisting in all functions of buying housewares category for approximately 135 retail locations and assisted in buying for all other store divisions of Kroger, Inc. -Effectively and successfully exercised all buying responsibilities including management of the open to buy, budgeting, assortment planning, purchasing, sales analysis, product development, negotiations with vendors, merchandise allocation, and advertisement planning with number one goal of driving sales.