Lucas Fellers: Owner, Operator in Flagstaff, AZ

• Pitched, shot, and created media for industry leading hospitality companies and B2B clients utilizing still photography, drones, and 3D camera technology. • Created media for outdoor industry companies Salomon, Chums USA, and Thunder Mountain Bikes, all according to brand standard. • Formatted finalized media for social media stories, reels, and posts. • Utilized 3D media to enhance client's marketing and sales tools. Resulted in increasing our client's online engagement by over 10% and 1,000,000 page views. • Communicated clearly and effectively with professional contractors in the field from project start to finish. • Managed the scheduling, pacing, and implementation of all project operations.

• Coordination of day-to-day operations for 35 field staff while balancing sales, guest priorities, and safety. • Routinely doubled monthly sales and enrollment key performance indicators (KPIs). • Assisted the marketing team with project coordination, including creating shot lists, itineraries, location recommendations, and proofreading and approving written content. • Guide resort guests through the Sedona trail system teaching private mountain biking and photography classes. • Participated in commercial film and photo shoot with outdoor industry media giant Chris Burkhart Studios. • Articulated program offerings to thousands of participants on the phone and email. • Work with the Activities and Adventure Director and Activities Manager to develop planning around field-based activities.

• Coordinated 17 overnight Grand Canyon expedition departures. • Ensured field equipment was properly organized, maintained, operationally sound. • Orchestrated the pack and organization of over 600 food related items for 14-day rafting trips with an exceptional level of accuracy. • Vast experience driving multiple types of vehicles, trucks, and with large trailers. • Filled in as operations or field staff on an as-needed basis.

• Greet and assist hundreds of customers per shift through verbal, phone, and electronic communication methods. • Educate and sell personalized outdoor equipment to locals and tourism guests. • Ensure opening and closure procedures are completed, including balancing cash register, cleaning store, zoning merchandise, alarm, and locking. • Offer guests local-expert information on outdoor activities and adventures. • Assist in store security procedures and theft protection.

• Edited large photography catalogs for industry leading outdoor clients such as Patagonia, The North Face, Mountain Hardwear, and Goal Zero according to brand standard. • Assisted with the day-to-day activities, including client communication, equipment maintenance, studio upkeep, and administrative tasks. • Re-designed and updated website with latest projects, contact info, and media. • Utilized Adobe Lightroom and Photoshop to complete catalog edits of over 12,000 images. • Managed a database of over 10 years of media. • Assisted with formatting and posting social media content on multiple channels.

• Set schedules for 7 remote field staff, vehicle fleet, operational equipment, and staff rotations for repair and cleaning. • Plan and execute trip-related logistics and reservations for National Park Service backcountry permits and campsites. • Wrote content for REI's, "Notes from the Field" informational online resource. • Guest starred in live stream discussing outdoor photography tips and tricks. • Maintained a customer review score of 97.6% through 7 different operating regions. • Pioneered new checklists and inventory templates to streamline the hand off of all remote operations equipment. • Exercised accurate expense reporting and stayed within operating budget.