Luciana Pinheiro Barile: Process Manager in Newport Beach, CA

Process management, hiring and training of teams in the United States and Brazil. Development of business rules documentation, training materials and standardization of processes between teams from the United States and Brazil, in English and Portuguese.

Handle customer inquiries and complaints; provide information about our service; resolve issues and concerns; document and update customer records based on interactions; development of procedures manual and canned responses.

Teaching courses in the fashion field, such as clothing manufacturer management, pattern making, sewing, fashion design and patchwork. Development of courseware in the areas of pattern making and sewing.

I started my business in 2002 and during this period, I worked in different companies at the same time. I have performed several roles, such as: product development in the male and female segments; preparation of technical sheets in Corel Draw, Word and Excel; negotiation with suppliers of raw material and finished product; development and graduation of pattern making in knitwear and flat fabric; internal and external production supervision; calculation of consumption of inputs for production; general management of the company, including inventory control, human resources, payments, purchases, formation of the sale price, issuing orders, customer service, among others.

Purchase, customer service, marketing, inventory organization, visual merchandising.

Collection management and development of the male skateboard fashion brand. Elaboration of product mix, accessories, and technical data sheets. Display assembly for wholesale.

Coordination of the product development of the male surf fashion brand, Ezekiel. Elaboration of technical specifications. Issue of purchase orders.

Wholesale attendant. Visual merchandising. Customer service.

Organization of the reference system of products and pattern making. Improvement of productive lay-out. Development and graduation of patterns in the male and female segments. Cutting, distribution and production supervision.