Luis Gonzalez:

The Information Technology System Administrator is involved with defining the configuration standards, hardening procedures, patch management and risk analysis for servers. Performs capacity analysis and resource planning. Maintains knowledge of emerging technological trends and is involved in the evaluation of new products and services, may manage vendor relationships as they pertain to new product introduction or services. Serves as a consultant and advisor to the Technology Research Manager on advance technologies. Recommends and incorporates technology with long term business plans.

Researched, designed, and developed new software programs in an Agile SCRUM environment. Maintained and enhanced existing software applications. Integrated existing software products and new technologies. Created technical specifications. Supported internal customers. Assisted with building and maintaining development plans. Made decisions that would impact mission critical systems. Displayed strong teamwork, training, mentoring skills, and sound verbal & written communication skills.

Worked directly on ticket queues. Managed an SSL order team for our legacy SSL system. Handled escalations from Administrators via ticketing or phone call in a Supervisor capacity. Maintained ticket Queue SLA and organize Administrator(s) to complete Tickets. Update and maintain incoming EOS (end of shift) workflow in 24/7 environment. Monitor internal communications for escalations and/or issues. Liaison between departments for escalations to ensure timely update from other Departments. Monitor phone status to ensure Administrators are logged in. Assist and mentor team in owning the Customer Experience. Linux System Administrator II at Peer 1 Network Enterprises, Inc. May 2009 - June 2012 Provided managed hosting software support, hardware support, and administered Redhat Enterprise Linux 4, 5, 6, and Windows 2003/2008/Server support, as necessary. Performed network troubleshooting on customer solutions including EMC ATMOS Cloud Storage, DDOS Shield, DOS Arrest, Alert Logic. Maintained high-quality customer service. Mentored co-workers with Level I experience. Wrote a PHP class used by customers to access the EMC Atmos Cloud Storage API. Supported and was certified in VMWare as a VMWare Certified Professional.

A self-owned LLC offering iPhone application development with API web integration. Released Simple News, and developed for iOS on contract.

Administered, supported, troubleshot proprietary airline telecommunication applications across a diverse IT infrastructure on Linux/Solaris platforms. Performs minor Windows administrative tasks. RFC management, Incident management, and Change management in an ITIL environment. PCI Security analyst for the initial implementation, rollout, migrations and the management of VISA PCI compliance. Wrote a CMDB application that automated system admin tasks on over 700 Solaris & Linux servers via a LAMP application for config management in support of PCI.

Supported over 1000 Linux/Windows servers in an a webhosting/ ISP environment. Performed disaster recovery, as needed to recover data. Supported web hosting control panels cPanel, Plesk. Performed Level I network engineering tasks in a Cisco environment. Troubleshot network issues and escalated as necessary.

Tested and troubleshot live SMS/WAP applications via NetCool, IPMonitor, reporting problems to companies such as AT&T/ Cingular, The Weather Channel, CSX, opening tickets as necessary for critical applications such as Cingular XM and Star Services. Single handedly developed a monitoring application in Visual Basic for automated smoke tests of mobile WAP applications.

Troubleshot PPPOE protocol for DSL on broadband networking routers (Cisco, Redback, Unisphere). Troubleshot ATM networks, RADIUS in support of ADSL broadband. Worked with telco ILEC/ CLEC to schedule repairs. Demonstrated knowledge of DSL connectivity and customer Internet dial-up. Provided phone support for narrowband network access, broadband access. Displayed strong team leadership, training, mentoring skills, and sound verbal and written communication skills. Troubleshot email and internet connectivity on all Earthlink broadband & narrowband products such as ADSL, Cable, Dial-up and satellite on a wide range of operating systems, starting with Mac OS 7, and Windows 95. Displayed customer service skills and performed RMA's for defective broadband equipment. Additional duty: Earthlink Tech Soup, Journalist Wrote articles for an internal intranet publication designed to keep call center technical support representatives informed and as a forum for communication. Utilized knowledge of PHP, Apache, Linux, FTP, CSS, and Adobe Photoshop to implement articles.

Security clearance required: SECRET Responsible for keeping their respective automation assets properly

Signal Support Systems Specialist at US Army May 1996 - May 2000 Security clearance required: SECRET ASVAB Score Required: 95 in aptitude areas EL and SC Provided 2nd level maintenance of communications and prepared maintenance and supply requests for 3rd level Signal support. Supervised, installed, maintained and troubleshot Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provided technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminated Information Services policy.