Luis Sanchez Lizardi: Assistant Manager in San Diego, CA

Managing a busy Cafe in Pacific Beach. Daily operations of shop, customer service, retail sales, coaching, and training staff. Scheduling, ordering, and stock management.

Position required the customer service, retail sales, opening and closing procedures, POS operation and banking

Position required customer service, POS operation, opening and closing procedures, stock management, and retail sales.

Managed a retail store specialised in camping and adventure equipment with $6.5M USD in annual sales Managed, supervised, recruited, coached and trained staff (up to 20); prepared rosters, reviewed payroll, resolved staff issues, visual merchandising, retail sales, customer service, met sales objectives, cost control and ensured compliance with OH&S policies Prepared detailed reports of monthly sales, expenses, sponsorship activities, identify growth opportunities, control overheads exclusive to the store, and compared historical data for analysis and decision making Prepared and presented weekly, monthly and quarterly management reports for the national operations and regional managers that helped assess individual store performance

Assisted the Operations Director with different activities during home games Supervised Henson Park Stadium set up for home games Coordinated all of the Jets’ marketing collateral and radio coverage during home games Prepared the budget and coordinated logistics for all events programmed during the football season Responsible for building strong relationships with sponsors, club members, developing new business, membership programs, and tickets sales.

Managed the Chatswood store, medium size stores with 10 full time staff, with $4M USD in annual sales and assisted with sales budget and achieved sales objectives marked by annual plan. Prepared detailed reports of monthly sales, expenses, sponsorship activities, identify growth opportunities, control overheads exclusive to the store, and compared historical data for analysis and decision making Prepared and presented weekly, monthly and quarterly management reports for the national operations and regional managers that helped assess individual store performance Achieved sales setting action plans by identifying trends, and delivering sales results Recruited, coached, trained, and discipline staff, and prepared rosters Contributed directly to exceeding sales targets by 28% in the Sydney store above all other group stores, by focusing on visual merchandising and enhancing customer experience with in-store activities Managed club memberships resulting in an annual increase of 15% during 2009 compared to 2008