Lifestyle

Skate

Surf

Community Manager/Social Media Manager

Top Management

- Develop and plan content for all social media accounts (Facebook, Instagram, Twitter, etc.) 
- Monitor all accounts via Hootsuite to analyze trends and make recommendations for product improvements 
- Manage community of fleet drivers in all of our current and future markets across the U.S. through social engagement and Facebook Ads

Content creation, graphic design, and video filming and editing for various brands and bands.

http://www.lukelabs.co 

Founder

- Developed and lead in-house on-boarding program for fleet drivers via phone, chat, and email to ensure optimal driver experience
- Created strategies and training documentation, including all FAQs, to support thousands of applicants and drivers and worked with them to resolve issues
- Troubleshoot technical issues associated with end-user connectivity and their campaign
- Documented key aspects of each call within incident tickets and report key findings 
- Collaborate cross-functionally with Director of Engineering to enhance product features for driver app and Operations team for driver scheduling
- Managed a team of contract photographers to coordinate off-site vehicle photoshoots


Fleet Operations/Driver Support Manager

- Strategically targeted restaurants/cuisine types to ensure overall supply health
- Onboarded quality restaurants to the platform through cold-calls, walk-ins, and in-person pitches
- Maintained healthy relationships through community, communication, and trust of 50+ vendor accounts in San Diego
- Strategized and implemented solutions to delivery problems to minimize operations errors
- Tracked and reported data to meet goals (conversion rates, pricing metrics, etc.) - Worked with vendors to correct issues and grow revenue opportunities
- Increased daily orders from an average of 250 to 500 in three months
- Hired, trained, and managed our fleet of 15+ contracted delivery drivers

Vendor Partnerships/Restaurant Acquisiton Manager

- Provided world-class service to delight event organizers and attendees via high-volume phone, chat, and email support
- Escalated customer issues to appropriate channels when needed
- Represented the voice of customers internally by collaborating with our teams to help design new features and file/report system bugs using JIRA and Salesforce
- Demonstrated aptitude for and love of providing exceptional customer service 
- Effectively communicated instruction and tutorials to existing customers


Client Experience 

- Researched and contacted brands for partnerships and potential cross-promotional opportunities
- Discovered pop-up shop/events nationwide for participation
- Worked directly with our co-founder to develop strategies to generate showroom sales and spread the word about Nisolo and its mission
- Represented the brand at live events

Sales and Community Outreach (Fall Intern)

Clothing company I Co-Founded after college.

Co-Founder

Find out detailed information about Luke Rutherford, Community Manager/Social Media Manager in Encinitas, CA

Luke Rutherford: Community Manager/Social Media Manager in Encinitas, CA

Luke Rutherford