M Zaman Khan: IT Analyst in Toronto, ON

Provide support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received through the IT help desk Maintain a Service Desk log and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Assist with on boarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of assigned equipment Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Perform cell phone configuration and support such as BlackBerry, Iphone, Android, Telus Mike. Perform configuration and support IP phone ( Avaya ) Responsible for daily bac

Provide client support and technical issue resolution Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Identify and correct or advise, on operational issues in client computer systems. Support wireless and complex issues. Responsible for resolving Microsoft desktop application's issues.

Install new systems, upgraded the old ones, install and updated applications. Responsible for network management including network performance tuning, security monitoring, troubleshooting and resolve problems, file server backup, and email server administration.

Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies. Introduce and integrate new technologies into existing data center environments. Designed and deployed networks as per the company requirement. Install and configure new hardware printer, fax machine, scanner, etc. and software .