M Zaman Khan: IT Analyst in Toronto, ON
M Zaman Khan
IT Analyst
Toronto | CA
Skills
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Industries
Bike
Lifestyle
Outdoor
Summary
Activity
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Work experience
Fiera Foods
IT Analyst | 06/2014 - Current
Provide support and resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to requests received through the IT help desk
Maintain a Service Desk log and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Assist with on boarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of assigned equipment
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Perform cell phone configuration and support such as BlackBerry, Iphone, Android, Telus Mike.
Perform configuration and support IP phone ( Avaya )
Responsible for daily bac
IBM Canada Ltd.
Technical Support Analyst | 09/2011 - 07/2012
Provide client support and technical issue resolution
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Identify and correct or advise, on operational issues in client computer systems.
Support wireless and complex issues.
Responsible for resolving Microsoft desktop application's issues.
Aamra Networks Limited
Help Desk Support Technician | 02/2010 - 07/2011
Install new systems, upgraded the old ones, install and updated applications.
Responsible for network management including network performance tuning, security monitoring, troubleshooting and resolve problems, file server backup, and email server administration.
ACT Advanced Computer Technologies Inc
Network Support & Administrator | 06/2008 - 12/2009
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
Introduce and integrate new technologies into existing data center environments.
Designed and deployed networks as per the company requirement.
Install and configure new hardware printer, fax machine, scanner, etc. and software .
Education history
Centennial College
Associate's Degree | 2013 - 2014
Centennial College
Computer Systems - Network Technician Diploma | 2002 - 2008
Kobi Nazrul Govt. College, Dhaka, Bangladesh
Bachelor | 1999 - 2002
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