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Executive Team Lead - Guest Experience

Executive

Experienced Executive Team Leader with a demonstrated history of working in the retail industry. Skilled in customer service, management, and project management. Energetic and motivated professional with a Bachelor of Business Administration focused in Corporate Finance.

•	Leads the front-end team, including cashiers and Guest Service members, to deliver an amazing guest experience
•	Oversees a staff of 50 team members and two team leaders
•	Acts as the Leader on Duty multiple times a week, ensuring that the business is running optimally 
•	Responsible for sales activities and store operations
•	Provides guidance and direction on all aspects of talent management including assessment of workforce skills, performance management, succession planning, and career pathing 
•	Participates in the selection, training, and retention of team
•	Coordinates and executes campus recruiting events to source interns and executives


•	Worked closely with a mentor while learning the different departments and functions within Target stores
•	Learned how to lead, motivate, and influence a team


Executive Intern

•	Supervised the host stand operations and staff in order to ensure the highest quality standards are met for guest service
•	Led and delegated jobs to nightly host staff
•	Created training manuals to evaluate and improve training process
•	Frequently evaluated hosts to maintain a successful and professional team


Host Manager

Find out detailed information about Mackenzie Roske, Executive Team Lead - Guest Experience in Centennial, CO

Mackenzie Roske: Executive Team Lead - Guest Experience in Centennial, CO

Mackenzie Roske

Colorado State University