Macy Lobe: in Laguna Niguel, CA

Communicated with guests to arrange reservations and/or respond to various service requests. Performed job functions with attention to detail, speed and accuracy. Responded to complaints and situations that required immediate attention. Designed and implemented guest's room accommodations according to their interest. Champion the implementation of Forbes Standards within the team. Provide a consistently high degree of friendliness and efficiency for all guests.

Scheduled all reservations and managed seating arrangements at high end resort. Ensured high level client experience for all guests through utilization of various systems and collaboration with management . Handled customer complaints with positive attitude, good listening skills and consistent follow up. Directed sales for annual Nirvana Food and Wine Festival with high degree of success.

Support the marketing team in daily administrative tasks Collect quantitative and qualitative data from marketing campaigns Participate in marketing meetings and attend in customer events as needed. Create new business proposals. Experienced interacting with international clients