Fashion

CALL CENTER SUPERVISOR/INTAKE SPECIALIST

Specialist & Consultant

teams. Motivational leader with a strong record of success in the field. Outgoing Admissions
Coordinator with knowledge of Insurance Policies, HIPAA Compliance, and Document
Preparation. Over 5 years of experience in the admissions coordination field. Friendly and
hospitable with excellent written and verbal communication skills. Adept at providing facility
tours, coordinating and executing the admissions process and coordinating marketing
programs. Strong proficiency in customer service and public relations.

?   Onboarding with New Hires
?   Monitored call quality and provided individual constructive feedback to enhance
performance and address areas in need of improvement
?   Oversaw employee performance to foster accurate prioritization and achievement of sales
and productivity goals
?   Increased efficiency and productivity through effective staff training regarding customer
service protocols and call resolution techniques
?   Screen incoming calls to determine if qualified for our services
?   Enter insurance preliminary information for a full verification of benefits
?   Build rapport with callers seeking treatment

?   Assisted in patient admission process
?   Confirmed all insurance benefits met standards of admissions as dictated by policy
?   Screened callers to assist with their needs
?   Created and sent admission documents
?   Completed Intake Assessments prior to and after arrival
?   Assisted with Bio-Psych-Social Assessments within 48-hours of admission

ADMISSIONS COORDINATOR

?   Worked as part of team with physicians, nurses and other healthcare professionals to manage patient care by assisting with medical procedures
?   Interacted effectively with patients to deliver high level of customer service and teamwork
?   Fostered a safe environment for patient's safety
?   Educated patients about procedures, answered questions and provided comforting words
to control anxiety and enhance procedure results
?   Documented observations and baseline measurements in medical records

DETOX TECHNICIAN

?   Established clear sales goals and motivated staff to meet objectives
?   Trained, mentored and oversaw team members to drive performance and sales excellence
?   Upheld company merchandise standards with all displays and promotions
?   Delivered great guest service by engaging and providing product knowledge

VISUAL MERCHANDISE SUPERVISOR

?   Assisted in patient admission process
?   Confirmed all insurance benefits met standards of admissions as dictated by policy
?   Screened callers to determine if qualified for our services
?   Created and prepared documents for admitting patients
?   Completed follow-ups with past patients to determine if they needed any continued care

Find out detailed information about Madeline Smith, CALL CENTER SUPERVISOR/INTAKE SPECIALIST in San Clemente, CA

Madeline Smith: CALL CENTER SUPERVISOR/INTAKE SPECIALIST in San Clemente, CA

Madeline Smith

Saddleback College