Maggie Fiala: Manager & Online Logistics Director in New York, NY

• Train and manage all front desk staff, upholding standards for studio atmosphere and customer service at both Garden City and Long Beach locations • Complete quarterly reports on sales, memberships, front desk staff, and class attendance for studio owner • Assist in transitioning studio from brick & mortar to online business, including back-end logistics on MindBodyOnline and Vimeo OTP • Foresee and resolve any scheduling conflicts for classes, workshops, and front desk staff • Create and manage new client liaison program for clients at both locations

• Responsible for overseeing all online order fulfillment in a timely manner from 3PL warehouse and two retail locations in NYC and East Hampton • Established process for all logistics protocols for online orders direct-to-consumer, as well as vendor wholesale orders • Tracked and coordinated all incoming & outgoing shipments from various designers by preparing ASN to 3PL warehouse and retail locations • Managed all new product introductions to ensure correct intake process to maximize channel fulfillment • Handled all wholesale and retail RA's, tracking shipping, receiving, and appropriate exchanges and refunds issued • Participated in all digital marketing, planning, and promotions and successfully exceeded sales goals • Worked with outside agencies on overall website design, check-out page, returns center, and shipment confirmation emails • Managed customer service and styling team responsible for answering all emails/phone calls and improving CRM processes for VIP clientele • Employed Google Analytics platform to oversee site speed, traffic, order sourcing, and general sales performance and note where improvements can be made • Establish strategy for CS team to identify suspicious orders and implement security procedures • Lead affiliate acquisition and QC at the end of each quarter for any reversals needed

• Provide sales consulting based on customer’s running profile and current brand promotions • Oversee store merchandising as new shipments arrived for brands such as Nike, Asics, Brooks, Saucony, etc. • Responsible for store opening & closing, managed daily inventory & sales receipts

Charles Krypell, New York, NY July 2014 – Jan. 2015 Production Assistant • Placed all production orders to our factories in China & Germany • Handled all purchase orders from asset and online accounts across the country, amounting to over 20 per week • Replenished designer on a daily basis during trunk show season • Checked quality of high-end pieces valuing more than one million dollars

ATRIUM, New York, NY Feb. 2014 – May 2014 Assistant • Assisted Creative Director and Designer both personally and for all store activities • Provided assistance and placed orders necessary for re-modeling office, as well as Atrium • Managed samples and shipments for new private label line • Placed orders necessary for re-modeling both store and office

Liberty Fashion & Lifestyle Fairs, New York, NY Dec. 2013 – Feb. 2014 Retail Relations Intern • Registered and personally invite buyers to the NY and LV trade shows • Provided customer service to fashion brands as well as buyers at the show • Managed front desk and answered phone calls for Liberty, Atrium, & Kith

Flywheel Sports, New York, NY Mar. 2013 – Sept. 2013 Club Coordinator • Assisted members with class check-in and bike setup • Recommended retail merchandise based on members’ needs • Provided daily feedback to studio manager regarding equipment and member issues

Pura Vida Bracelets, New York, NY Jan. 2012 – Aug. 2013 Sales Representative • Provided customer service by sharing product knowledge • Promoted and sold bracelets via social media and Apple’s Square Credit Card Reader

Alex and Ani in Bloomingdales, New York, NY Nov. 2012 - Feb. 2013 Sales Representative • Maintained organization of in-store visual displays • Provided customer service and exceeded sales goals