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Sales - Inside

Inside Sales & Customer Service Manager at BMC Switzerland

Customer Service & Support

Inside Sales & Customer Service Manager

Inside Sales & Operations Support

• Facilitate all aspects of business operations
• Develop and implement processes to streamline, improve and automate objective completion
• Advise on team creation, management and deployment as it relates to Supply Chain performance
• Logistics and production coordination

Supply Chain Manager

•	Set up and maintain approved vendor records in ERP system
•	Set up and maintain component part numbers according to prescribed logic
•	Maintain item attributes including HTS codes, vendor price, manufacturing lead times, transit times, weights and measures, etc.
•	Set up and maintain finished goods part numbers according to prescribed logic
•	Build and maintain finished goods BOMs based on specifications provided by Product Management and approved change requests
•	Work with the Finance department to determine landed costs of new products and assembly
•	Determine and assign correct HTS codes to all new parts
•	Issue purchase orders for tooling expenses
•	Coordinate internal sales orders for marketing, demo and photoshoot needs
•	Place initial purchase orders for all new items to fulfill internal sales orders 
•	Transition new items to production buyers
•	Maintain customer price lists

New Product Introduction Buyer

• Sail a 70 foot sailboat along side a Captain and 2nd Mate 
• Ensured safety and comfort of up to 49 passengers per charter by sailing competently and providing timely and friendly food and beverage service

1st Mate

•	Established, maintained and updated vendor related information in MAS 500.
•	Procured materials, supplies, services, and equipment to support production with limited supervision
•	Managed assigned commodities including, sourcing, ordering, tracking, expediting, and finding the lowest cost solution.
•	Received requisitions; analyzed each line item for quantity, and cost accuracy
•	Navigated Harmonized Tariff Schedules with accurate results
•	Operated and maintained significant elements of MRP system
•	Monitored orders to ensure on time deliveries and expedite as required including global shipments
•	Established and maintained the first line of communications with vendors
•	Identified problematic materials in back orders and identify solutions
•	Identified potential material shortages and worked with team to find substitutions
•	Issued request for quotations (RFQs)
•	Identified, and established relationships with new vendors in order to find lower cost solutions, strengthen supply chain
•	Maintained established standard pricing
•	Managed obsolete inventory

Buyer II

•	Answered all incoming calls and directed them to appropriate department
•	Managed web sales and reviewed orders for fraudulent charges
•	Fielded customer service emails and phone calls
•	Provided customer service for showroom customers 
•	Managed all inventory for showroom stock using VEND and MAS 500
•	Created sales orders using MAS 500 for customers, marketing, showroom sales and sales team

Customer Service/Web Sales

•	Hired, trained, developed and led a staff of 25 employees
•	Conducted quarterly staff meetings to recap store and company performance
•	Pulled and entered numbers to prepare monthly reports for VP of Global Retail
•	Budgeted payroll/capital expenses according to sales performance
•	Proposed and successfully executed event programs (monthly)

Store Manager

•	Trained new staff on daily operations, including register training and basic customer service skills 
•	Properly staffed the store based on store demands while staying within the allotted salaries and wages budget
•	Provided knowledge to customers about the proper use of technical gear as well as important environmental issues
•	Responsible for the opening and closing of the store

Assistant Store Manager

• Trained new staff on daily operations, including register training and basic customer service skills  
• Properly staffed the store based on store demands while staying within the allotted salaries and wages budget 
• Provided knowledge to customers about the proper use of technical gear as well as important environmental issues  
• Responsible for the opening and closing of the store

Retail Sales Representative

•	Worked as a one-on-one aide in a classroom of seven children with physical, emotional, and developmental disabilities ranging from ages 8-16
•	Designed work schedules for non-verbal students using PECS (Picture Exchange Communication System)


ED TECH III

•	Worked as a live-in nanny for a sixteen month old boy while on a nine-week music tour of the United States

TOUR NANNY

•	Worked as a one-on-one teacher for children with disabilities using the Applied Behavior Analysis model 
•	Collaborated with a team of professionals (PT, OT and Speech Pathologist) to develop Individualized Family Service Plan (IFSP)
•	Developed computer activity schedules for children with autism, and collected data used for grant-funded research

DEVELOPMENTAL THERAPIST

•	Job-coached adults with schizophrenia 
•	Worked with non-verbal adults with autism to develop life skills, personal hygiene, and social skills
•	Developed and implemented behavior plans and provided clients with one-on-one care at group homes

DIRECT CARE AIDE

Find out detailed information about Maggie Punsalan, Inside Sales & Customer Service Manager at BMC Switzerland in Santa Cruz, California

Maggie Punsalan: Inside Sales & Customer Service Manager at BMC Switzerland in Santa Cruz, California

Maggie Punsalan

University of Maine