Mallory Phipps: Client Success-Senior Analyst in Lake Forest, CA

o Manage day-to-day activity of 20+ accounts globally with turn around response times, troubleshoot assistance with various platforms, and document upsell requests o Analyze metrics in backend iTunes Connect/Google Play Analytics that help clients strategize and plan customer engagement tactics o “Go to Market” plan in coordination with the Utility industry to promote and develop marketing including email/social media campaigns, infographics, and template deliverables o Build content and structure of department training guides, press releases, support and engagement decks o ‘MVP Client Success’ department award and ‘Employee Spotlight’ recognition

o Advertise and promote in Fortune 500 companies o Learn and practice essential marketing techniques • 5 Steps to a Conversation/Law of Averages/FUGI/8 Steps to Success o Set-up, lead, and tear down 6 day event rotations o Manage product inventory from office to event o Attend regional conferences

o Directly communicate and coordinate with vendor sales representatives o Merchandise and restock accessory floor of 60,000 sq. ft. golf shop o Determine inventory needs, create purchase orders, and vouchers for inventory o Run store inventory sales reports

o Lead weekly meetings of 12 staff members o Organize and execute a three week training for 35 staff members o Schedule monthly office and tours shifts o Create Excel, Word, Publisher, and Google Docs for organizing and management programs o Follow up with any student duty calls retrieved throughout the day o Coordinate Residential Halls move-ins/move-outs, Discover, and Visit UCR Days

o Manage database entry for theatrical on-demand startup company o Research entertainment blogs for possible pitches and partnerships o Create theater database for possible venue connections o Generate Google Docs and Excel sheets for shipping information and theater promotions o Work closely with social media to advertise screenings

o Write news stories to broadcast on-air o Create writing material for the promotions department o Participate in numerous police department press conferences o Pitch and research potential news stories