? Overall 18 years of IT experience
? Certified Scrum Master, ITIL V3 Foundation & Intermediate (Service Operation), PRINCE2 (Foundation and Practitioner), Six Sigma Green Belt - Vodafone and ITSM Lead Auditor (ISO 9001:2015, ISO 31000 and ISO 20000)
? Expertise in the area of Process Implementation and Delivery that includes Process Engineering, Definition, Operations, Execution, Compliance, Auditing, Control, Metrics and Measurement as an ITSM Consultant
? Proficient in planning, managing, executing projects and developing technical resources for greater value addition and increased margins
? Hands on experience in program and project management activities including project scoping, estimation, planning, finalization of technical & functional specifications, resource administration and quality management
? Effectively manage service functions and streamline the working standards of operating systems
? Successfully led onsite team in Quality and Process function for HSBC Software Development (I) Pvt. Ltd. - Malaysia

MAJOR ACCOMPLISHMENTS
Continual Improvement (CI) - Using Automation savings were generated by absorbing more work using Lean / Six sigma methodology at Vodafone Shared Services India (VSSI)

Responsibilities
? Nashik Smart City Project. Deployed at client site - Nashik
? Fixing any Issues, Risk and Dependencies in the project
? Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients
? Inventory Management, customer demands and analyze risks in the supply chain
? Positive relationship with clients
? Ensure project milestone sign-off from customer
? Manage project finances, payout to Vendor, Invoicing and collection from Customer.
? Initiating Change Management process wherever necessary
? Meet project Timelines and deliverables
? Leading a team of engineers (Network, Data Centre   )
? Managing team of Software Developers responsible for development of Web Portal, Mobile App and Chatbot
? Report Weekly, Monthly and Quarterly status to customer and internal stakeholders

Project Manager (Nashik)

Responsibilities
? IT Service Management & Delivery
? SLA & OLA Management
? End User Support for ITSM queries
? IT Security, Polices & Regulations Management
? Transition and Migration Co-ordination
? Governance, Metrics and reporting
? Continual Improvements
? Risk Management
? Internal audits conducted monthly
? Managing Group IT Projects &
? Stakeholders Trainings

Deputy Manager

Responsibilities
? Service Assurance - Process Integration Engineering CoE Team
? Managed Service Delivery from ITIL v3 perspective in terms of Incident, Problem and Change Management for AT&T clients
? Set-up and migrated large complex client projects from their existing environment to an AT&T managed service environment by re-engineering existing operations in accordance to ITIL v3 framework
? Client list - Macquarie (Australia), Nippon Yusen Kaisha (Japan), Sears Holding (USA), Faurecia (USA), DWSD (Detroit Water and Sewerage Department) (USA) and IBM Goldman Sachs (USA)

Solution Lead

Responsibilities
? IT Infrastructure & Service Management
? Service Delivery & Service Assurance
? Incident, Problem, Change and Service Request Management
? SLA, OLA & Vendor Management
? End User Support for ITSM queries
? IT Security, Polices & Regulations Management
? Transition and Migration Co-ordination
? Governance, metrics and reporting
? Risk Management
? Internal audits conducted monthly
? ITIL training delivered to delivery teams monthly
? Managing group IT projects
? Induction for new joiners
? Representing Quality function in Steering Committee at Malaysia
? Stakeholders Trainings

Senior Software Engineer

Responsibilities
? Technical support on Microsoft Exchange Server
? Handled Exchange Server 2000 & 2003, AD and DNS

Technical Consultant

Responsibilities
? IT Infrastructure & Service Management
? Vendor Management
? End User Support - Windows and Linux
? Metrics and reporting

Network Administrator

Responsibilities
? Managing customer IT infrastructure
? Inventory Management
? Incident Management

Customer Support Engineer

Responsibilities
? Managing AMC contracts
? Hardware replacement
? Incident Management

System Administrator

Find out detailed information about MANOJKUMAR PATIL,  in Pune, MH

MANOJKUMAR PATIL: in Pune, MH

MANOJKUMAR PATIL

Mumbai University