MANOJKUMAR PATIL: in Pune, MH
MANOJKUMAR PATIL
Pune | IN
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Work experience
UST Global Technology Pvt Ltd
Project Manager (Nashik) | 06/2019 - 02/2020
Responsibilities
? Nashik Smart City Project. Deployed at client site - Nashik
? Fixing any Issues, Risk and Dependencies in the project
? Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients
? Inventory Management, customer demands and analyze risks in the supply chain
? Positive relationship with clients
? Ensure project milestone sign-off from customer
? Manage project finances, payout to Vendor, Invoicing and collection from Customer.
? Initiating Change Management process wherever necessary
? Meet project Timelines and deliverables
? Leading a team of engineers (Network, Data Centre )
? Managing team of Software Developers responsible for development of Web Portal, Mobile App and Chatbot
? Report Weekly, Monthly and Quarterly status to customer and internal stakeholders
Vodafone Shared Services India (VSSI)
Deputy Manager | 12/2013 - 09/2018
Responsibilities
? IT Service Management & Delivery
? SLA & OLA Management
? End User Support for ITSM queries
? IT Security, Polices & Regulations Management
? Transition and Migration Co-ordination
? Governance, Metrics and reporting
? Continual Improvements
? Risk Management
? Internal audits conducted monthly
? Managing Group IT Projects &
? Stakeholders Trainings
AT&T
Solution Lead | 11/2011 - 12/2013
Responsibilities
? Service Assurance - Process Integration Engineering CoE Team
? Managed Service Delivery from ITIL v3 perspective in terms of Incident, Problem and Change Management for AT&T clients
? Set-up and migrated large complex client projects from their existing environment to an AT&T managed service environment by re-engineering existing operations in accordance to ITIL v3 framework
? Client list - Macquarie (Australia), Nippon Yusen Kaisha (Japan), Sears Holding (USA), Faurecia (USA), DWSD (Detroit Water and Sewerage Department) (USA) and IBM Goldman Sachs (USA)
HSBC Software Development (I) Pvt. Ltd
Senior Software Engineer | 02/2006 - 11/2011
Responsibilities
? IT Infrastructure & Service Management
? Service Delivery & Service Assurance
? Incident, Problem, Change and Service Request Management
? SLA, OLA & Vendor Management
? End User Support for ITSM queries
? IT Security, Polices & Regulations Management
? Transition and Migration Co-ordination
? Governance, metrics and reporting
? Risk Management
? Internal audits conducted monthly
? ITIL training delivered to delivery teams monthly
? Managing group IT projects
? Induction for new joiners
? Representing Quality function in Steering Committee at Malaysia
? Stakeholders Trainings
Wipro
Technical Consultant | 11/2005 - 02/2006
Responsibilities
? Technical support on Microsoft Exchange Server
? Handled Exchange Server 2000 & 2003, AD and DNS
Versant India Pvt. Ltd
Network Administrator | 05/2005 - 11/2005
Responsibilities
? IT Infrastructure & Service Management
? Vendor Management
? End User Support - Windows and Linux
? Metrics and reporting
CMS Computers Ltd
Customer Support Engineer | 04/2004 - 05/2005
Responsibilities
? Managing customer IT infrastructure
? Inventory Management
? Incident Management
ACE Automation Pvt. Ltd
System Administrator | 01/2001 - 03/2004
Responsibilities
? Managing AMC contracts
? Hardware replacement
? Incident Management