MANUEL MONTENEGRO: Operations Manager in Los Angeles, CA

Managed multi-product supply chain of a leading computer reseller on Amazon grossing +42 mil/yr, overseeing day-to-day inventory operations including outbound production, fulfillment, forecasting and purchasing analysis, logistics, and inventory management activities * Led replenishment planning for Amazon Seller account with Fulfillment by Amazon (FBA) model; oversaw 200+ SKU product catalog, created demand-based inventory forecasts, shipping plans and maintained a 99% in-stock rate in adherence of Amazon policies * Administered company ERP (Fishbowl) tracking high-value inventory movement ($400-$2000/unit) through company supply chain, creating work orders, creating and updating BOM, tracking PO's, and reconciling inventory post-sale * Presided over SKU life cycle including creating listings, setting competitive pricing and analyzing Amazon ASIN level data (sales, conversation rate, page views, costs, etc.) for changes * Oversaw warehouse operations of 12,000 sq ft facility, tracking team performance including manufacturing quotas, quality control, eliminating bottlenecks and replenishing consumables as needed * Monitored key KPI's; worked directly with CEO and controller to fulfill sales objectives and greatest ROI * Developed new company wide SOP's to maximize efficiency and adapt to Amazon policy changes * Served as point of contact to vendor account reps, overseeing delivery windows and resolving issues * Scheduled transfer orders from 3PL warehouse to base of operations, LTL shipments for bulk outbound shipments * Reconciled return inventory from Amazon, led RMA procedures with distributors directly for credit * Monitored Seller Account metrics, listing performance and health; maintained good IPI score; investigating claims and creating Amazon cases when necessary * Performed weekly cycle counts, delivered direct reports to team * Conducted market research to highlight new sales opportunities

Managed Retail and Wholesale account operations grossing +3 mil, including managing inventory/purchasing, order processing, fulfillment, forecasting, sales strategy and marketing campaigns * Oversaw annual catalog of 700+ SKU's, administering purchase orders, maintaining WIP, and allocating inventory * Served as contact in relationships with national retailers Buckle, HSN, Zulily, Hallmark and Hard Rock Hotel, coordinating all aspects of the order process relating to inventory, shipping, product management and EDI compliance * Led B2B order processing, including entering sales orders, allocating inventory, invoicing, and processing payment * Built, developed and managed retail website grossing $375,000 in sales annually (www.goodworksbracelet.com); wholesale website grossing $700,000 in sales annually (www.goodworkswholesale.com), Amazon Vendor account for grossing $20,000 in sales annually * Onboarded, supervised, and developed staff, issuing company directives and delegating duties when necessary * Administered company ERP (Quickbooks Enterprise), entering account profiles, adding inventory, running reports including backorders and payment due (net-30) * Spearheaded an email marketing campaign (Mailchimp) with 11000+ individual contacts * Developed paid marketing strategies (Facebook Ads, Instagram Ads); launched strategic partnerships with influencers * Copywrote merchandise descriptions on company website, Published website/brand content and assisted departmental staff with customer service tasks and verbiage * Assisted in IT tasks including setting up wireless networks, hardware, and software