Margaret Dolan: in Citrus Heights, CA

- Provided clientele individually tailored salon services and product application tutorials. - Initiated service consultations by asking open-ended questions to learn client’s preferences and needs. - Educated clientele and staff on the benefits of utilizing Electronic Funds Transfer system payment options.

- Merchandised designated area of store utilizing both planograms and creative product display techniques to encourage foot traffic. - Facilitated artistry skill demonstrations for employees in both Esthetics and Make-up. - Regularly achieved recognition as sales leader for not just the Benefit Cosmetic’s counter but for the entire Macy’s store.

- Increased business by co-developing innovative marketing programs with salon owner. - Maintained an adequate stock of inventory and was proficient in ordering/receiving of salon retail. - Efficiently managed administrative salon operations including bookkeeping, accounting, scheduling, and social media platforms. - Advised employees of human resources related policies, programs, and procedures. Enforced such polices and acted as a liaison between employees and salon owner when necessary.

- Provided comprehensive administrative support including appointment management, billing and collections, insurance verification, and customer service. - Trained staff on new computer software system that was implemented and facilitated communication between clinic and system support specialists. - Ensured a clean and professional work environment by cleaning examination, preliminary and optical areas.