My past 20 years of experience and success indicates strengths in all areas of a customer service work environment, being focused on several duties at hand, playing leadership roles within the customer service centers, call centers, retail and sales. 
I am a person with strong work ethic and I am able to handle any tasks set before me with confidence that I will succeed.  My success is due to my positive attitude, flexibility and willingness to work with a variety of people in all situations.
 I believe in the presenting the MAGIC experience to every customer.  MAGIC: Make A Great Impression on the Customer. With that being said, Magic, makes is all happen! Giving a customer a great experience in any aspects will always put a great impression of you and what you represent.  I have used MAGIC throughout my different aspects of customer service and I believe using  the MAGIC thought process, leads to opening the doors for customers to come back and expect the exceptional customer service they have been given and will continue to be given with MAGIC. 



Counter Sales Rep responsible for processing rentals, returns, resolving customer issues and concerns. Process, qualify and accurately record customer's information  and maintain all associated paperwork with the rental, emphasizing product selling to achieve set personal and team goals.

Counter Sales Representative

Key Cashier handling all transactions from receiving product from vendors, crediting product from both vendors and consumers and selling product to consumers. Also handle daily tasks of stocking shelves and setting up plan o grams for the store as well as over all maintenance of the store and cash.

Customer Service/Supervisor in Training

Office Manager for new start-up company, discount card offers to consumers.  Managed Sales representatives, work on telemarketing for the discount card and office administration. Company Closed Down.

Office Manager

Order Entry administrator

Find out detailed information about Margaret Monroe,  in Lake Forest, CA

Margaret Monroe: in Lake Forest, CA

Margaret Monroe

Chamberlayne Junior College