Group Customer & Product Quality Manager

Top Management

Via Ermanno Casoli 2
60044, Fabriano (AN) - Italy
• Sector	Home Appliances - Range Hoods

• Qualification	Group Customer & Product Quality Manager
• Job Summary	Direct report to Vice President of Operations. Responsible of a team of 4
customer quality engineers and 2 quality technicians.
Responsible for the Customer Quality Area, aiming at product excellence
starting from the development phase, spreading the approach to continuous
improvement and cross functional collaboration to increase customer
satisfaction by intercepting problems related to product defects.
Coordinate the Customer Quality Engineers and Quality technicians in the management of quality agreements and process audits performed by customers at the plants.
Monitor the defects of the products on the market through the reports coming
from Business-2-Business and Business-2-Consumer customers. Create a monthly report to update the Top Management on the quality of products
placed on the market.
Manange Yearly Quality Department Opex and Warranty Budget.
Analyze the defect data to promote, in collaboration with the factories, AME
and R&D, improvement / prevention actions on the products adopting a
continuous improvement approach. Support the R&D functions in order to ensure the achievement of the quality standards specified by the OEM
customer or expected by the market by defining the "Critical to Quality" (CTQ) and contributing to the execution of DFMEA, Design review and PFMEA.

To ensure, in collaboration with the HR department and the Operations
Department, that the areas of competence are structured so as to ensure that the activities are carried out in line with the Group's objectives and strategies.
Ensure that the team has a set of skills adapted to the needs, filling any gaps
through targeted training. Create a work environment that incentives to
communicate, to delegate, to work for objectives and to be "accountable" in the performance of daily activities.

WORK EXPERIENCE 2

Zona Industriale c.daSaletti
66041 Atessa (CH) - Italy
• Sector	Automotive - Turbocharging Systems

• Qualification	Warranty Field Service Supervisor
Ford Motor Company, Jaguar-Land Rover, Renault, Nissan, Volvo
Cars, Volvo Trucks, Honda, Toyota
• Job Summary	Accountable for customer satisfaction concerning turbocharger warranty
analysis performance.
Accountable for meeting legal obligations for Honeywell TS standards in terms of speed and quality of response as per Customer specific response.
Responsible for installing appropriate tools and procedures in Warranty
Analysis Centers of the region to assure full maturity.
Accountable for on-time Technical Factor (TF) settlement with customers.
Coordination of Field Service, metrology, Rapid Response Team, Application, until clamed turbos are successfully analyzed.
Link with Customer Team, Program Management and Application
Management to ensure resolution teams are organized as necessary.
Accountable for on-time escalation of new issues until resolution team is
organized as appropriate.
Agree warranty improvement road map per customer (top issues, actions, leaders, teams, R/1000 impact).
Accountable for providing accurate close-loop data to APQP to avoid
reoccurrence.
Update lessons learned databases with new findings and solutions of the field
issues.


WORK EXPERIENCE 3

Warranty Field Service Supervisor

Zona Industriale c.da Saletti
66041 Atessa (CH)
• Sector	Automotive - Turbocharging Systems

• Qualification	Global Customer Quality Leader Ford Motor Company, Jaguar-Land Rover,
Volvo Cars
• Job Summary	Deploy quality road map for the customers.
Direct contact with Customer Quality Director and focal point for major
quality issues resolution.
Partner with Customer Quality Engineers of HTT plants, to verify Customer
Specific Requirements are known & applied, to coach junior Customer Quality

Engineers& and support improvement plans for non-performing plants and customers.
Responsible for product quality assurance during the NPI process during
APQP phases (Design reviews, ERR, AFMEA)
Ensures compliance for base line management, APQP deliverables and customer expectations for NPI, define and agree Critical and Special
Characteristics with Customer's Development Team (SCCAF, PPAP Workbook) and assure proper SPC approach at supplier/sub-supplier
manufacturing sites in collaboration with Supplier Quality and Development.
Responsible for launch issue resolution in order to identify systemic root cause and address the required improvement in the development process.
Develop positive relationships as customers quality leaders to enhance overall
business and Plant relationships.
Responsible for the following functional quality activities:
Outgoing product quality assurance, transversalization / lessons learned from returned product (0km) analysis, APQP, PPAP (incoming & outgoing),
deviation and CAR management, Product and Process audits, Other quality
requirements as appropriate.
Leads the customer quality organization for their customer in setting and achieving quality goals, programs and activities to meet customer and internal
needs and expectations.
Creates strategic and operating plans for the site's quality improvements.
Works with Customer Teams, Product and Suppliers Quality organizations to achieve customer and internal quality objectives.


WORK EXPERIENCE 4

Global Customer Quality Leader Ford Motor Company, Jaguar-Land Rover

Zona Industriale c.da Saletti
66041 Atessa (CH)
• Sector	Automotive - Turbocharging Systems

• Qualification	Customer Quality Engineer FCA Group, CNH Industrial, Volvo Trucks, PSA

• Job Summary	Ensure the deployment of the voice of the customer within the company
organization, coordinate audits and customer visits.
Give a continual, dedicated and focused support to the Customer on quality
matters.
Improve continually the external (Customer) quality performance of the plant
(PPM) by interacting with other departments within Honeywell and bringing
the customer into the organization by setting-up specific opportunities.
Participate in APQP and PPAP activities with the development team and ensure accordance with the customer specific requirements during the launch of new products.
Interacting with the Application Engineering team on improving the product.
Lead and manage Root Cause Analysis teams through 8D, applying Six Sigma
tools (PDCA, Ishikawa, 5Why, DMAIC, RPS,   .).
Collaborate with the P-FMEA team, providing input on Occurrence, Severity and Customer Requirements.



WORK EXPERIENCE 5

Customer Quality Engineer FCA Group, CNH Industrial, Volvo Trucks, PSA

Contrada Colle San Giacomo
66036 - Orsogna (CH
• Sector	Automotive

• Qualification	Assistant Auto-RepairMechanic
• Job Summary	Tune-Ups, computer diagnostics with BOSCH and AXONE platforms, Wheel
Alignments, Tire changes and balancing, electrician, brakes, Brake disks and drums grinding, installation and calibration of LPG systems, clutches, engine
rebuilds, suspensions, HiFi stereo systems installation, etc.

Assistant Auto-RepairMechanic

Find out detailed information about Mario Torretti, Group Customer & Product Quality Manager in MONSANO, AN

Mario Torretti: Group Customer & Product Quality Manager in MONSANO, AN

Mario Torretti

L'Aquila University - Faculty of Engineering

Liceo Scientifico Statale G. Galilei