Tech

Founder

Executive

Superior record of steady career progression with over 27 years in IT. A commitment to deliver robust, customer-responsive services and projects in deadline and task-driven environments. Common sense approach and “big-picture” vision are hallmarks of a consensus-driven leadership style that encourages problem ownership and empowers staff to brainstorm solutions. Respected for troubleshooting acuity and capacity to think “outside the box” for more effective outcomes. Independent work habits, intuitive business sense, and an instant grasp of new technologies underpin dedication to steer streamlined operations within a cost-effective and productive IT environment.

We are a full service IT solutions company here to provide you with complete support for your IT needs.  The founder of the company, Mark Simmons, has been in the IT business for nearly 30 years so he has seen most IT situations and has the expertise to help you with yours.

Here are some of the services we can provide for you:

    - Technical Consulting Services for end user and data center needs
    - Service contracts for server and desktop support and administration
    - Break/Fix of Desktops, Laptops and Servers (Windows and OSX)
    - Server rebuilds and diagnostics
    - Technical support of remote systems via remote control tools
    - Server and desktop reimaging
    - System and software training
    - Other technical duties as required

Hands on manager leading a team of 9 direct reports, located throughout the US and Canada, responsible for 1600+ CAD and Business Operations servers and filers (NetApp), in a high availability condition providing 99.999% uptime to more than 3100 users in a 24x7x365 environment.  

Leadership & Performance Improvement
Trained, coached, and mentored diverse global and multi-cultural teams. Drove critical improvements to team performance and productivity through empowerment and effective leadership, which sparked innovation.
* Infused team with a sense of urgency toward a common objective.
* Created a culture of customer-centric service excellence.
* Performed yearly performance reviews (and 6 month follow-ups). 
* Co-Leader of weekly Change Management Meetings

IT Infrastructure
Managed 1600+ Windows and Linux servers and NetApp filers at 6 data centers, supporting more than 30 locations in North and South America.
* Worked with users to determine IT needs and architect a solution to fit those requirements
   - This included determining computing resources, NetApp storage, backup requirements, costs and overhead to maintain it.
* Made many optimization enhancements to our Coppell data center
   - New backup infrastructure to reduce overall backup times (50%) and increase reliability over 99%
   - Massive server consolidation project that eliminated redundant and older servers.  This gave us more expansion capability while lowering our cooling / electricity needs and TCO.
* Hands on with Windows, Linux and NetApp administration while managing team.
* Constantly reading and researching current technology trends and worked to implement the ones that benefit the organization
* Established a single point of contact Regional CAD support system with complete 24x7x365 coverage
* Galvanized IT service delivery, achieving a lofty 97.6% SLA fulfillment for all incidents and requests.
* Managed service contracts for all data center server hardware and software.  Always looking for ways to reduce costs without sacrificing support

Project Management
Created, lead and executed numerous successful projects.
* Directed server and data center consolidation initiatives, unifying multiple locations into the Coppell, TX DC while optimizing capacity of over 1500 servers there to handle over 1PB of data with no business disruption.
* Co-lead multiple enterprise sized UPS relocations across the US and from the US into Canada.

Region Americas Systems and Storage Manager

Find out detailed information about Mark Simmons, Founder in Temecula, CA

Mark Simmons: Founder in Temecula, CA

Mark Simmons