Mark White: Management Analyst II in Johnstown, CO

MARK H. WHITE 132 Jennings Lane, Johnstown, CO 80534 ? 970.214.9601 ? Markwhite12601@aol.com ________________________________________ SUMMARY OF QUALIFICATIONS ________________________________________ • I want to be part of the success in an environment of growth and excellence. Professional Skills: ? Sales Productivity ? Business Development ? Strategic Marketing ? Operations Management ? Securing OEM & Business Partner Relationships ? Promotional Events & Marketing ? Identifying Strategic Opportunities ? Advanced Technical Skills ? Staff and Client Training / Education ? Staff Leadership & Team Development ? Effective Writing Skills EDUCATION ________________________________________ Regis University - Denver, CO 2002 ? MASTERS OF BUSINESS ADMINISTRATION (MBA) - Honors - Summa Cum Laude, 3.9 GPA Dickinson State University - Dickinson, ND 1995 ? BACHELOR OF ARTS IN BUSINESS ADMINISTRATION / PSYCHOLOGY OTHER ACCOMPLISHMENTS ________________________________________ ? Black Belt (LEAN) Certified. ? Trademarked and sold multiple product ideas (US & International) PROFESSIONAL EXPERIENCE ________________________________________ MANAGEMENT ANALYST II Office of Economic Development - Division of Small Business Opportunity City and County of Denver - Mayor’s Office, Denver, CO 2006 - Present ? Assist in the development and growth of small businesses competing in Colorado ? Perform outreach via business fairs, chamber events, DIA events, public forums, weekly certification trainings, lead educational seminars, and other community events ? Serve as a liaison to internal departments, including Public Works, DIA Property Office, City Council, The City Attorney, Contract Performance and Management, Parks and Recreation, Denver Health, The Business Assistance Center, and General Services. ? Serve as a liaison to external entities including RTD, CDOT, SBDC, SBA, DPS, Xcel Energy, and other local government and private agencies. ? Customer Relation Management / Consulting / Training ? Monitor applicant businesses for eligibility requirements; using Federal Rules and Regulations, Local Ordinances, Local Rules and Regulations, NAISC Codes, and SBA size standards. ? Assist the City Attorney’s Office and Washington D.C. in cases of open record requests, appeals, and preparation of denials, third party challenges, and ordinance development. Represent the City in legal actions as an expert witness regarding such matters. MARK H. WHITE ? 970.214.9601 ? Markwhite12601@aol.com Page 2 of 2 ________________________________________ ? Perform business audits focusing on company financials, capital contributions, business formations, management and control, operating agreements, policies, by-laws, licensing, and regulations that monitor their business practices ? Recommend and coordinate the implementation of policies and procedures for assigned functions and assist in developing new policies and procedures ? Review proposals, and other documents ? Was chosen to be part of an autonomy team for the City of Denver. Created the platform for the city’s new website design ? Consistently maintained productivity levels resulting in being the top producing analyst in the department since my hire SALES MANAGER/ OWNER / BROKER Mortgage Plus, LLC, Johnstown, CO 2002 – Present ? Currently a holding company for my portfolio of real estate rental units ? Owner / Business Manager ? Foreclosure purchases and sales ? Originated mortgages for home purchases, refinance, and new home construction ? Provided loan consulting with clients ? Assisted in processing, underwriting, closing, post closing, and funding of loans ? Distributor / Supplier of high end audio and video products to large construction developments ? Identified customer needs and educated my clients on the benefits of multiple products and services to the client by presenting proposals and preparing contracts ? Evaluated customer credit worthiness and a customer’s ability to pay by reviewing credit history reports, debt ratios, and evidence of discretionary income ? Negotiated the best contractual terms for my clients CRM QUALITY CONSULTANT / PRODUCT MARKETING MANAGER Hewlett Packard, Loveland, CO 1999 - 2001 ? Customer Relation Management for Corporate Office ? Developed marketing strategies and identified growth opportunities to increase profit and grow sales ? Trained our contact center employees on the specifications of HP computer systems and how to troubleshoot issues regarding hardware, software, peripherals, and the supported bundled software programs. Performed through hands on training and educational presentations. ? Managed government and corporate contracts ensuring adherence to regulations ? Assisted in the creation of Hewlett Packard’s product marketing and branding campaign for its optical storage devices ? Aided in generating support documentation packaged with several HP products ? Provided 3rd tier technical support, quality control, consumer relations management, and technical consulting to HP Customer Contact Centers, HP Service Organizations, and Extended Support Partners ? Identified and reported major sources of customer complaints, setting strategic direction for support processes and product improvement ? Utilized available tools to thoroughly research customer and support partner inquiries and turned findings into solutions ? Maintained positive working relationships with support partners ? Assisted in the creation of process guidelines for our outsourcing partners, which provided a more proficient means of assisting clients