Transportation Manager

Top Management

Direct and supervise end-to-end functions of 7 associates, 2 supervisors, and 20+ partner carriers. Offer knowledge-rich training to associates for necessary department needs and conduct performance reviews. Set accurate expectations of subordinates by evaluating job performance and planning effective training procedures. Meet and exceed set customers' expectations by achieving on-time deliveries. Oversee overall facets surrounding robust customer service, transit times, and transportation costs for smooth flow of operations. Ensured timely deliveries by managing carrier relationships and implementing best practices. Coordinated all inbound freight from vendors and outbound operations relating to time-critical shipments to stores across the country. Steer overall aspects of 3rd party yard team while enhancing productivity and work efficiency. Confirm adequate flow between buildings by planning, designing, and maintaining yard layouts.
• Reduced admin labor by utilizing excellent managing skills.
• Acquired P&L deleveraged by $475K and leveraged it by $500K.

Supervised cross-functional group of 222+ drivers, 3 managers, and 2 supervisors by providing essential developmental training and preparing employee performance reviews as well as evaluations. Engaged end-to-end with all inbound/outbound freight from vendors and customer shipments to ensure on-time delivery. Leveraged extensive experience in increasing goal attainment in route planning resulting in more efficient operations. Liaised in training procedures and job performance to appropriately set expectations of subordinates for seamless workflow. Examined day-to-day delivery needs and prioritize shipments accordingly by reviewing customer requests. Loaded point areas to coordinate activities while investigating and resolving problems promptly within time constraint. Enhanced customer service, transit times, and effective transportation costs by proactively managing key accounts with set company standards. Crafted wide variety of documentation, involving bills of lading and broker fuel cards. Boosted profits through hands-on management, attention to detail, and on-time deliveries. Secured optimal customer satisfaction and maintained OSHA, DOT, organizational measures, and regulations by developing top-notch work performance standards.
• Increased customer satisfaction and repeat and referral business by achieving 100% on-time deliveries.
• Delivered robust route planning and operational improvements by developing routes and maps in software.

Steered day-to-day operations of refuse collection within timely fashion. Managed overall facets of operational performance of Route Drivers and Operation Clerks to enhance productivity and work efficiency. Ensured 100% adherence to set operating procedures standards. Conducted P&L, payroll reconciliation, and developed/maintained cost analysis reports and performance-related reports for seamless workflow. Liaised end-to-end with customers by visiting customer sites to resolve safety, and seeking service alternatives issues. Resolved employee and labor relations issues by collaborating end-to-end with functional groups. Established and maintained positive, healthy, safe, and professional working environment with 100% compliance to set company/ Occupational Safety and Health Administration (OSHA) standards for smooth flow of operations. Performed in-depth review of weekly volume for routes, determined potential gains from re-routing and recommended re-routes to route specialist.
• Optimized service routes for max productivity by implementing best practices.
• Offered knowledge-rich training to all drivers within set DOT regulation and company policy.
Additional Experience

Route Manager

Senior Customer Service Representative

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Marlinese Barron: Transportation Manager

Marlinese Barron