Bachelor degree in Business Administration

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Technical Support engineer for Trilogy, a branch of ESW (Enterprise Software), corporation that
constantly buy new software companies. High pace environment, 100% remote, self-managed or
minimum supervision, with the highest standard of quality and productivity.
Worked providing telephone and email support for customers of the acquired companies: Olive
Software, Kayako, BiznessApps.
Command of Zendesk, Atlassian Jira and Confluence, Google Suite, Microsoft Office.


HP (Hewlett Packard)> then Hewlett Packard Enterprise> then DXC Technology

Customer Support Agent

Bring support in Microsoft Office package programs in the Global Service Desk Pfizer Account.
Bring continuous assistance in MS Office programs to Frontline Agents.
Provide correction points and other feedback.
Follow up the cases created for the customer's issue. Provide technical support and updates to the customer from the creation of the case until its resolution.
HP OpenView ServiceCenter full command including Interaction, Incident, Change, Problem,
Request, Configuration, Asset, Service Request and Application Managements.
Assist and provide technical support to the agents who experience problems and doubts while
attending the customer (walk around assistance).

ITO Service Delivery Consultant II

(on weekends)
Deliver phone customer service support to US customers in all kind of wagers.
Ticket Writer Command


Fujitsu Consulting

Customer Service and Wager Representative

Deliver phone customer service and technical support on IT related issues for AT&T customers in USA. Specialist on DSL connectivity for Bellsouth and then AT&T customers.
Follow up the cases created for the customer's issue. Provide technical support and updates to the customer from the creation of the case until its resolution. Siebel ticketing system command.
Assist and provide technical support to the agents who experience problems and doubts while
attending the customer (walk around assistance).

Technical Support Representative

Deliver phone customer service support to US customers in all kinds of wagers.
Ticket Writer Command

Ticket Writer command

Perform administrative and office support activities for multiple supervisors. fielding telephone calls,
receiving and directing visitors, word processing, filing, and faxing. Relieved management of
administrative detail, all projects. Coordinated work flow. Update and chase delegated tasks to
ensure progress to deadlines. Checked deadlines on incoming requests and put preliminary work in
play. Research, draft, abstract reports. Improved/tighten storage/retrieval systems. Studied and reviewed company procedures.

Administrative Assistant

Deliver English customer service support to pager customer's all around the country.

Find out detailed information about Marvin González Agüero,  in Cartago, C

Marvin González Agüero: in Cartago, C

Marvin González Agüero