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Sales/Sr. Account Management/ Customer Service Manager

Customer Service & Support

Avid golfer, surfer and family man. Born and raised in the Pacific Ocean. Life long San Clemente resident with a deep love for the city and its people. Looking to apply the skills acquired over a long and successful career to an industry that I have such a strong passion for. 

E-Commerce logistics, Sales, Customer Service, Purchasing Logistics

Highly experienced inside sales leader with ten plus years of sales experience in account management roles. Extremely motivated professional, specializing in sales process and customer needs. Personable and positive with unique ability to relate to diverse clients
and close deals.

June 2017 - Present

Sales/Account Manager
• Provide storage and networking solutions to government agencies,
fortune 500 companies and end users
• Act as liaison between manufacturer distribution channels and customer
• Negotiate scheduled orders and payment terms
• Developing long-term relationships with new and existing customers
• Assure continual account satisfaction through maximum
responsiveness, superior service levels and personalized customer
care

Customer Service Manager
• Supervise and manage the customer service team
• Leading by example and ensuring the highest standards of service are
met
• Main point of contact for all major customer issues and concerns
• Payment processing, review and process return requests
• Manage Amazon Marketplace logistics and service

Created and monitored daily inventory reports to ensure proper
inventory levels
• Strategic vendor management and margin maximization
• Negotiated prices and terms with material suppliers and vendors
• Strong shipping logistics knowledge, both domestic and international
(Parcel and LTL)

Regulatory Documentation
• Worked with multiple suppliers for necessary regulatory
documentation
• Communicated with certifying bodies such as Kosher, Organic, and BRC

Customer Service
• Assisted with customer service department on an as-needed basis

Purchasing/Inventory Planner

Sales/Account Manager
• Developed account relationships primarily with decision makers
• Pursued sales leads
• Anticipated and creatively resolved problems through sales process
• Primary point of contact for key accounts
• Assure continual account satisfaction through superior levels of service

Customer Service
• Lead customer service rep for multiple sales channels
• Respond to telephone and email inquiries, providing quality service
to customers and associates
• Excel within a service-oriented company, demonstrating a talent for
communicating effectively with customers from diverse backgrounds
• Payment processing
• Review and process return requests

Purchasing
• Prepared detailed purchase orders
• Qualified vendors
BuyAAE.com

Sales/Account Management

BUYAAE.com was an e-commerce website specializing in computer hardware
sales for government agencies, corporations and end users. Responsible for
hitting monthly sales numbers, marketing specific product lines and providing
customers with professional customer service.

Find out detailed information about Matt Jiron, Sales/Sr. Account Management/ Customer Service Manager in San Clemente, CA

Matt Jiron: Sales/Sr. Account Management/ Customer Service Manager in San Clemente, CA

Matt Jiron