Matt Papes: Special Accounts Manager in Seattle, WA

Responsible for the account management, sales and customer service of four major online accounts (Amazon.com, Baseballexpress.com, Eastbay.com and Baseballsavings.com) and the Rawlings close out sales initiative, as well as coordinating Rawlings’ custom glove program. •Increased Amazon.com’s sales from $600k in 2011 to over $6 million in 2014 through active management and promotions on Amazon.com •Managed accounts with annual sales of over $20 million •Sold over $2.5 million in closeout sales in three months, exceeding goal by $700k •Streamlined the custom glove program by: efficiently organizing order entry; updating the process to be easily-understandable for the customer; increasing communication with the glove vendor in an effort to provide more timely information to the customer which resulted in a seven-day lead time reduction