Matteen Khaliqi: in San Jose, CA

Utilized Microsoft Excel to conduct and analyze a variety of analytical studies and surveys on organization, procedures, personnel management, clientele and other related management functions. ? Reduced department spending on overtime pay by 25% by creating report using Pivot tables, Vlookup, and Index functions in Excel to analyze, present, and track over 700 employee's overtime hours on a bi-weekly basis for management to review and implement objective of decreasing non-essential overtime pay. ? Visualized monthly data trends in Excel and PowerPoint on foster youth placed in group homes and temporary placement centers for management and partners to review permanent placement progress and implement strategy to increase placements by 20%. ? Prepared and presented factual and statistical data in Microsoft PowerPoint and Power BI to management, community, and internal and external stakeholders and made data supported recommendations in written, graphic, and oral form. ? Developed and analyzed quantitative data reports from large databases for management control and evaluation purposes. ? Documented procedures and processes for creating and submitting a variety of analytical reports. ? Trained a team of 6 analysts and administrative assistants to follow procedures for creating and distributing monthly reports. ? Worked independently of management with minimal supervision to create new processes and procedures to help achieve objectives.

? Supervised a team of approximately 25 employees and coordinated schedules. ? Assigned all activities and tasks necessary to achieve the financial objectives of the company. ? Investigated and resolved customer complaints or issues to strengthen company reputation and increase customer retention. ? Provided quality customer service through positive and professional interaction with customers.