Matthew Fehlman: Lead Teller Operations Supervisor in Los Angeles, CA
Matthew Fehlman
Lead Teller Operations Supervisor
Los Angeles | United States
Skills
No information
Interests
Traveling and hiking
Industries
Golf
Fashion
Lifestyle
Streetwear
Tech
Work experience
Chase Bank
Lead Teller Operations Supervisor | 03/2014 - Current
• Using Chase specific Cash Application programs
• Using transaction Electronic Journal to find any discrepancies
• Process cash/check transactions
• Apply cash/check payments (credit card, mortgage, HELOC, etc.)
• Resolve disputes (overages, shortages, etc.)
• Overlook Teller Transactions
• Make sure all transactions align with policy
• Prepare for Branch audits, ensuring satisfactory audit ratings
• Quiz all employees often to make sure they are abiding with Chase policy
• In charge of scheduling/conducting cash audits
• Help with weekly schedules
• Check bankers paperwork before submitting to avoid mistakes
• Perform weekly/monthly/quarterly/annual duties
• Take operations calls and communicate what was covered to all employees
• Perform and Coach Sales interactions
• Take inventory of all Sales collateral/merchandise
• Order Marketing/Sales collateral/merchandise
• Check for any trends in the our Branch using stats analysis
• Shadowed Branch Manager conducting interviews
Chase Bank
Personal Banker, Manager On Duty, Small Business Specialist | 09/2011 - 03/2014
• Took care of customers accounts
• Opened new accounts – Personal and Business
• Helped with account maintenance
• Scheduled appointments for partners
• Referred to partners (Business Bankers, Financial Advisors, Mortgage Specialists)
• Looked for opportunities with all customers
• Helped customers on both operational and service sides
• Followed up with customers
• Operational Maintenance
• Help with managerial issues when Branch Manager is out of the office
Quail Lodge Golf Resort
Customer Service Supervisor, Pro Shop Assistant | 03/2008 - 08/2010
• Overlooked Customer Service team
• Made Schedules weeks in advance for Customer Service team
• Supervised Customer Service Operation
• TaylorMade MAT-T System tech
• Schedule custom fittings for MAT-T System
• Help calibrate MAT-T System
• Shadowed Head Pro giving lessons on Taylormade MAT-T System
• Customize clubs to spec for clients/members
• Re-gripped clubs
• Tournament prep
• Helped with Pro-Shop Inventory
• Helped Pro-Shop with customer/member check in/purchases
• Set tee times and checked in players using Concept reservation system