Matthew Hatton: in Longmont, CO

Best of East Boulder 2018, 2019, 2020 INFORMATION ? Grew Road & All-Road bicycle categories from 2-3 units/year to more than 20. *S-TEC Certi ed ? Created a culture of sales which led to higher-end product sales. ? Developed strategy for current inventory management and future needs. Mentored at-risk high school ? Trained store owners and sta on features not previously utilized in the point of sale. students with www.icouldbe.org ? Established partner relationships with local businesses to grow customer base for all. ? Maintained a store-wide Listen360 score of 95+ out of 100 in customer experience. ? Aggressively sourced product during COVID-19 to ensure a wide selection of product Completed programs and courses ? Continually reorganizing layout to maximize ease of shopping, product display, and adapting With Landmark Worldwide: to ever-changing Post-COVID realities ? Deftly handle Multi-Channel selling through E-Commerce, email, phone, text, and in-store ? Pro cient in Cash Handling, Facilities Management, Inventory Auditing, Computer Literacy, ? Landmark Forum Operations, and some marketing via social media ? Advanced Course ? Communication

(Business closed due to tax error) ? Introduction Leader Program ? Increased Service department from 7% of store sales to 20%. ? Improved customer experience by re-training sta and using role-play scenarios. ? Volunteered weekly 2014 ? Re-merchandised store layout which increased accessory and apparel sales by 10%. ? Created a bicycle demo/rental program that drove new customers into the store. Volunteered with Bicycling Coalition of Greater Philadelphia

with ? Utilized Pro t and Loss statement to manage expenses Community Cycles in Boulder, ? Interviewed, hired, and coached quality employees. CO (2015) ? Ran end of day reports and managed cash and bank deposits. ? Increased service from 14% to 20% of store sales with an avg of $120 in add-ons. ? Exceeded sales goal by more than 50% in a historically quiet month (Oct 2017) Cyclist, Adventurist, Wood Carver