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Director of Market Research & Development

Science

Business Professional with a strong educational background, focused on Marketing & Entrepreneurial Management, coupled with an extensive employment history working in all major departments including: Sales & Government Contracts, Recruiting, Marketing (Advertising, Promotions, Trade Shows & Market Research), Mid-level & Executive Management, Customer Service (face to face & over the phone), Retail Sales, Cashiering, & Inventory.

Providing exceptional Customer Service comes second nature to me. Sales & Recruiting is fast-paced & fun.  Business Statistics, Analytics, Marketing & Consumer Research is fascinating.  Client & Government Contract Negotiations is an intense Chess game.  Inspiring people & leading by example gives me purpose.

Responsibility & ownership over Marketing Department.  Supervised a team of 3.  Established & maintained policies & procedures for corporate marketing.  Tracked the response rate of direct mail & online marketing campaigns.  Represented company at local, state, and national Trade Shows/Job Fairs.  Designed, or supervised the designing of, electronic & print advertisements including fliers, postcards, and brochures.  Worked closely with supervisors of other departments to ensure marketing efforts were focused on those departments' current needs.  Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls & Social Media.  Protected confidential personnel files: physically & digitally.  Operated & monitored 11-camera security system.  Covered the vacant Outside Recruiting & Sales desks & helped hire my replacements.  Negotiated & won several government contracting bids. Managed all 3 company Facebook pages.

Directly supervised 4 managers, with a total of 28 direct report employees, in the Recruiting, Scheduling, & Contract Sales departments.  Responsibility & ownership over the daily corporate business operations.  Actively participated with Leadership Team for long-term planning.  Resolved external employee & client disputes.  Mediated internal employee relations issues. Trained in government contract negotiations.  Represented company at local, state, and national Trade Shows/Job Fairs.  Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media.  Protected confidential personnel files: physically & digitally.  Operated & monitored 11-camera security system.  Tracked & ranked employee sales & customer service quality.  Monitored sales & marketing call quantity.  Continuously trained & educated my team members to ensure optimal sales through exceptional customer service.  Conducted employee Performance Reviews, including for my managers.  Enacted & enforced Performance Improvement Plans (PIP), when necessary. Interviewed new applicants, monitored employee performance, & terminated employment, when necessary.

Executive Operations Manager

Responsibility & ownership over the Marketing & Information Technology departments.  Created Marketing & IT departments as the 1st employee then hired & trained others.  Redesigned websites for 3 divisions & established corporate presence on social media.  Designed all print & electronic marketing & mailing pieces.  Represented company at local, state, and national Trade Shows/Job Fairs.  Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media.  Protected confidential personnel files: physically & digitally.  Operated & monitored 11-camera security system.  Managed all 3 company Facebook pages.  Worked independently to build & grow Marketing & IT departments.

Director of Corporate Marketing & Information Technology

Supervised a team of 7 people in Scheduling, Recruiting, & Contract Sales departments within the Allied Healthcare Staffing division.  Monitored Marketing & Sales calls for quantity & quality; trained team members to make more & better customer connections.  Responsibility & ownership over the daily division operations.  Represented company at local, state, and national Trade Shows/Job Fairs. Recruited & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media.  Protected confidential personnel files: physically & digitally.  Physically installed, operated & monitored 11-camera security system.  Used statistics, graphs, & charts to track team progress & used them to train & motivate to meet & exceed sales goals.  Enforced HR policies & procedures. Interviewed applicants, monitored employee performance, mediated issues, & terminated employment, when necessary.

Allied Rehab Staffing Manager

Trained to learn every department within the corporation: Scheduling, Recruiting, Contract Sales.  Worked side-by-side with colleagues in Scheduling, Recruiting, & Contract Sales to learn every facet of the business' operations. Represented company at local, state, and national Trade Shows/Job Fairs.

Management Trainee

Daily employee paper file maintenance.  Assisted evening Scheduler by answering & directing inbound calls.  Weekly calls to employees to fax in their time cards. Assisted in the physical processing of payroll by entering hours, calculating lunches & overtime, & stuffing envelopes. Maintained Accounts Receivable by placing AR calls to clients with late or soon-to-be past due invoicing (60-90 days). Made collections calls to clients with past due invoices (90-120+ days).

Back Office Assistant - Accounting

Cash Handling & Credit Card Processing.  Groundskeeping & Maintenance.  Handled phone & online reservations.  Assisted, as needed, to all manner of guest requests.  Provided security around the clock.  Assisted at events: nightly summer Ice Cream Socials, weekend Pancake Breakfasts, annual Fishing Derby, & annual 4th of July Fireworks show, etc. Sold Firewood campsite to campsite.

Guest Relations & Customer Service - Retail

Find out detailed information about Matthew Jones, Director of Market Research & Development in Rancho Cucamonga, CA

Matthew Jones: Director of Market Research & Development in Rancho Cucamonga, CA

Matthew Jones