Matthew Lovato: Fine Artist and Graphic Designer in Santa Ana, CA

I am a fine artist (painter) and a graphic designer. Working on opening the door to various business opportunities using my graphic design certificate from the Art Institute of Colorado. I have recently worked on various projects that included: logo design, brand identities, Re- branding concepts and creation, and icons for websites/UI and web and mobile-based apps. I use the combination of art background (education), and corporate professional experiences, which includes experience in Operations (Customer and Sales Ops), Sales, Marketing, Product, Tech, & Retail, to scope and successfully tackle any role or project I have the opportunity to be a part of.

Managed all marketing projects and initiatives, overseeing one direct report. Reviewed and approved all vendor quotes for new merch and soft goods for upcoming Sales and Marketing initiatives, including events. Ensured cost met expectations and remained within the marketing budget. Collected, reviewed, and submitted monthly, quarterly, and yearly reporting. Collaborated with Sales team on all sales Go To Market initiatives and events ensuring Sales had all marketing and merchandising materials needed to impact sales and visibility. Improved marketing and creative processes including, intake and delivery, workflow, creative asset approval, and iteration review phases by implementing new marketing specific software, utilized across various departments that had marketing and creatives needs and requests. This helped increase efficiency, visibility, accountability, project tracking, reporting and overall time management. Responsible for the scheduling, timeline, and workflow of marketing and creative deliverables within all projects among departments/clients, and vendors. project cost estimates and budget. Oversaw all traffic including content/copy, design layouts, proofs, and other project elements and assets for approval and production. Oversaw the launch of a new tool utilized by sales-indirect channel clients that allowed the customization of marketing materials based on clients specific target market. Managed all new development phases. Coordinated UX and UAT testing effort before the launch of new enhancements. Conducted creative reviews for cross-departmental leaders and execs including the president of Ultra Mobile. Hosted multiple cross-functional marketing meetings, the weekly go-to-market (GTM) meeting, and all vendor meetings relating to current projects and deliverables.

° Responsible for leading complex projects and operations process management. ° Collaborated within cross-functional team with other departments and Department and overall organization leaders to ensure the completion of project delivery objectives within the established time frames and development framework. ° Ultimately responsible for Ops/Care project planning, day-to-day project oversight, facilitation and escalation of project issues, leadership, and support of resources to meet project milestones, and the accurate documentation and reporting of project status. • Develop and maintain an expert knowledge of our current products and services • Work in partnership with senior management, product managers, stakeholders, and development teams to assess and prioritize project objectives • Identify and document Ops processes, standardizing processes and policies • Demonstrate experience monitoring call center workload, driving performance metrics, process improvement • Demonstrate experience and ability to make recommendations on utilization of the CRM (Customer Relationship Management) and other care/ops facing tools. • Ability to share industry best practices • Ability to work independently in high volume situations • Ensure that project status is clearly communicated to key stakeholders on a regular basis and using agreed, consistent content and supporting metrics for product steering meetings • Plan, lead and conduct focused, effective status and planning meetings with team in agile environments. • Mentor other team members in practices for effective project management • Conduct formal retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned • Work in collaboration with Director of Ops to support various team duties

• Utilized data analysis to troubleshoot and explain network/device issues, root cause, and financial impact. Recommended resolutions, workarounds. All fixes and workarounds were backed up by data and testing. • Developed effective reporting tools for all projects using databases and MS Excel, prepared routine reporting and deliverables, tracked all current UI, Application, and Device related issues, and provided necessary feedback to business owners. • Produced and reviewed detailed documentation of products, systems, for customer support needs, including new or updated process workflow, program or promo functions, device and app support docs, and modifications for current/outdated documentation. • Created and coordinated Care Operations' pre-launch test plan for upcoming devices to ensure product testing was effectively done within the Care Operations standards. • Assisted with the product development requirements for new devices using data and analysis from pre-launch test plans.

• Planned and executed all lifestyle apparel merchandising throughout the store and partnered with apparel buyers to plan and prepare sales floor for each order for upcoming seasonal launches. • Assisted Apparel Buyer by attending trade shows, lending insight based on current fashion market trends. I was also asked to sit in on new product line viewings from product reps in the industry and would view and write seasonal catalog notes for the retail buyers to review. I also assisted with product inventory fills. • Store Buyer for watches. Involved in buying and filling of watches and accessories. • Planned and merchandised floor visuals/fixtures to ensure an innovative strategic retail floor plan. • Managed all vendor RA #'s for defective in-store and customer returned merchandise. This also included being responsible for organizing, tracking, and shipping all returned merchandise through our location. • Linked up with brand reps to deliver feedback on product sales with via sales system reporting. • Collaborated with area brand reps to efficiently and effectively display all brand POP throughout the store. • Floor Manager Duties: "Keyholder" (Opening and Closing), overseeing daily store operations, managing daily schedule, ensuring customer service is priority at all times.

Greater Denver Area • Managed large port-in request projects for newly acquired corporate and government accounts. • Reviewed and processed orders to meet customer satisfaction through Wireless Manager. • Assisted and worked along side of various departments to meet operational goals/deadlines. • Built positive working relationships with members of the Tier 1 and Tier 2 Technical Support Group to ensure that customer issues were resolved in a timely manner.

• Provided sales order status, research, and resolutions to customer escalations. • Performed quality assurance auditing for high priority corporate and government account orders. • Established and maintained a positive working relationship with direct and indirect dealers.