Meg Santos: in Dana Point, CA

• Manage coordination team of 3 employees • Train new hires • Identify, recommend and implement new procedures to improve efficiencies • Responsible for coordinating more than 200 events per month • Provide customer service to clients via phone and email • Assist registration team • Book venues, negotiate contracts for AV services and catering • Coordinate travel plans for trainers • Assist operations manager with special projects • Responsible for contract writing and revisions

Worked for same family as below on a short-term basis after relocating to Southern California while seeking a new company and position

• Scheduled appointments and surgery visits for a three doctor practice • Efficiently answered and controlled four phone lines • In charge of putting together, properly maintaining and filing charts • Checked in clients and their pets and showed them into an exam room • Controlled the flow of incoming and outgoing clients by quickly and efficiently checking them in/out • Opened and closed the office and cash registers, including balancing the register and paperwork • Register, including entering charges and taking payments • Provided excellent customer service to new, old, and past clients and their pets • Called clients to relay lab results • Explained post-surgery medications, exercise and diet restrictions to clients when their pet was ready to go home from a surgery

• Responsible for scheduling for a family of six • Provided meals for four young children • Responsible for driving children to school and activities • Scheduled activities for children after school • Oversaw homework and extracurricular tasks

• Answered main switchboard and greeted all visitors • Processed incoming and outgoing mail as well as overnight packages • Maintained conference room scheduling • Document control including data entry, Access database, Iron Mountain logs, filing systems • Event planning (holiday parties, monthly staff activities, large corporate offsite meetings) • In charge of all company vehicle maintenance, registration and insurance • Maintained conference room scheduling and conference call numbers for meetings/luncheons through Outlook calendar. Rearrange meetings when necessary • Kept the office stocked with supplies, fruit, drinks, etc. • Worked with building management to coordinate repairs/work orders • Corporate apartment search, contracts, and coordinating move in/move out • Set up Webinars and worked with IT to keep employees happy • Responsible for all travel arrangements including hotels, flights and car rentals • Negotiated many vendor contracts to save the company money • Worked directly with upper management to keep their schedules

• Answered main switchboard and greeted all visitors; utilized voicemail when needed. • Located field personnel when requested • Processed incoming and outgoing mail as well as overnight packages • Maintained stamp fund and postage machine • Maintained office telephone rosters and distributed faxes • Ordered and setup food/refreshments for meetings • Created monthly calendars for the Irvine office that includes birthdays, vacations and breakfast Fridays and distribute to all staff • Emailed property management for work order requests, maintain email records and follow-up • Tracked vending machine, plant vendor and paper recycling schedules • Created/deleted labels for mail slot folder in mail cart for all employees • Prepared/deleted and coordinated with IT access cards for employees • Changed travel arrangements for visiting HDR staff • Updated Irvine lobby presentation weekly using PowerPoint • Prepared and send out daily a list of visiting HDR employees, clients, and a list of birthdays for all of the Southern California area • Prepared the monthly DM Report for the TSO portion of the report each month • Scanned business cards using the program Card Scan for any employee that needed it. Transferred the information scanned to their Outlook Contacts • Worked constantly in the following computer programs to assist others as well as do my daily duties: Microsoft Outlook, Excel, Word, PowerPoint, Scotland Yard, and Office Communicator • Setup all requested resource calendars for the Southern California offices