Megan Lewin: Enterprise Account Manager in Draper, UT

Ownership of relationship post-sale to positively impact customer loyalty and align business goals Lead collaborative projects between internal and external stakeholders to deliver on SOWs, feature requests & product adoption Created Adoption strategies with SOP for scalable execution Contest resulting in 44% adoption increase over 1 month “Re-launch” process: 7-part series to help drive customer adoption Company liaison at national account’s conferences

• Responsible for National portfolio – 250,000+ SF coworking/flex space • Developed proprietary CRM system o Trained all employees on new CRM o Drafted and deployed training manual o Management of UX and proper functionality of platform • Established relationships with global industry vendors and brokers to boost leads and drive brand awareness • Directly oversee business messaging platform, reducing customer wait times by 77%

• Developed company Sales Procedures & Sales Manual, including all cross-functional procedures o Scaled sales operations from 1 location to 19 locations • Responsible for sales training for all new employees • Company liaison at CRE industry events nationwide

Responsible for full sales cycle and Account Management of 30,000+ sq ft coworking space Leasing Agent for an additional 88,000 sq ft commercial/residential property. Maintained above 95% occupancy

Customer Service/Resident communications for over 1400 graduate students Professionally co-coordinated temporary housing/accommodations for 300 + residents during a construction delay Housing Liaison for opening Internet/Cable troubleshooting with service provider

Key holder responsibilities, shift management responsibilities, Inventory management, cash handling responsibilities Conceptualized and implemented charity music event at store #26189 to achieve sales goals and improve community relations. Over 5 events saw an average increase in beer/wine sales over 1000%.

Maintained 99% + occupancy rate for building of approx. 550 residents as one of two team members Solely responsible for property oversight on weekends