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Account Coordinator

Administration & Clerical

Responsible for the overall management and success of key wholesale accounts and direct-to-consumer channel (BBDakota.com).
·	Served as point of contact for all sales and customer services needs for major retails including REVOLVE, JustFab, Nordstrom and more.  
·	Maintained an intimate understanding of all vendor processes by partnering with key accounts to fulfill their unique, individual needs (i.e. EDI, price tickets, etc.)
·	Developed strategic relationships with key points-of-contact, both internally and externally, to identify trends, understand purchasing decisions, anticipate future needs and provide customer service. 
·	Responsible for tracking sales and inventory movement to identify opportunities for re-orders.
·	Managed BB Dakota’s e-commerce inventory levels through daily review and analysis to ensure above average fulfillment rate on orders and to minimize discrepancies.
·	Oversaw ordering, tracking, assembly and distribution of orders received from BBDakota.com, as well as, Full Circle. 
·	Compiled and analyzed financial and consumer data in order to identify opportunities and provide actionable insights back to leadership.
·	Championed cross-functional partnerships in order to create synergy amongst the departments that contributed to DTC and wholesale operations. 


·	Processed all incoming at-once, pre-book and bulk orders maintaining a high-level of accuracy on order entry.  
·	Responsible for overall order maintenance including order adjustments, return authorizations and credit memos.
·	Maintained a high-level of communication with buyers regarding orders/shipment status, as well as, product availability in order to maximize sell thru at retail.  
·	Prepared and distributed Open Order reports to sales reps and management on a weekly basis to identify gaps in order fulfillment; worked back with inventory teams to understand any setbacks.
·	When needed, provided the vendors with critical product information and demonstrated a keen commitment to customer service.
·	Liaised cross-functionally with internal teams in order to direct vendors and buyers to the appropriate resolution channels for account inquiries, issues, etc.  
·	Processed warranty related correspondence for the sales reps, accounts and consumers.  


Retail Customer Service Rep

• Customer service and product knowledge consultant 
• Organize and run client events and promotions 
• Receptionist for stylists and estheticians
• Ordering, shipping, and receiving of product 
• Attended sales skill development meetings 
• Merchandise and maintain product presentation 
• Exceeded daily/monthly sales goals
• Mapped and tracked personal sales goals for each day/week/month
• Handled any customer complaints/issues
• Consitently recognized as one of the top 5 commission earners among 300 beauty advisors each month

Shift Manager

Find out detailed information about Megan Warren, Account Coordinator in Costa Mesa, CA

Megan Warren: Account Coordinator in Costa Mesa, CA