Bachelor of Business Administration (B.B.A.) fashion merchandising

Fashion

Lifestyle

Music

Skate

Streetwear

Sewing

I enjoy creating garments

Crocheting and investigating fabric. i also enjoy shopping for clothing and shoes. art history is also another thing i enjoy.

Account Services: Customer Service Representative III

Customer Service & Support

I am a very motivated individual looking for opportunities in merchandising, allocations and product planning. I have a BS in business administration with concentration in fashion merchandising. I am proficient in Microsoft Word, Excel, and Powerpoint. I have aptitude to learn anything I don't already know. I have been put into roles that require me to work independantly and with a team merchandising the sales floor (with Macy's and Coach). I have had many positions that require me to think outside the norm and on the spot.

  Specialties: Customer service, selling, textiles, garment construction

• Worked on web qa project for updates to B2C and new B2B websites. While working learned how to smoke/regression test and log bug tickets for fix or enhancement suggestions. Utilized time management and team work skills to complete tasks assigned under tight deadlines.
•Dealer services rep of the month for May 2014 for exceeding quality standards
•Worked on a pilot program to assist newly trained representatives in procedural and product questions as a backup lead, while providing pilot program supervisor with coaching opportunities and development information on the new representatives
•Exceeded standards of practice in call quality analysis
•Utilized SAP to place standard and prescription orders, return authorizations and warranty requests for consumers and dealers
•Empowered to address customer and dealer service situations in a unique and successful manner

•Received quality commendations for  September, and October (2011)
•Assisted and engaged consumers with multiple specialty brand and watch warranty and repair service orders
•Multi tasked between Revo, Arnette, Fox and Oakley brand knowledge to make a customer experience that was professional 
and useful to the customer’s questions
•Engaged in SAP specific wild card searching to find warranty and service parts for accurate service documentation
•Screened international and fraud suspected hold orders for validity or to inform the customer of policy and order status

Customer service representative II

•Tracked order status for consumer orders 
•Initiated tracers on missing and damaged packages
•Investigated back ordered components for custom product and conveyed estimated timelines with alternative color options
•Placed warranty evaluation requests for the consumer to complete 
•Identified older models and whether or not we had parts to use for the product
•Received numerous quality commendations for  May and  June

Customer Service Representative I

•In and out processed merchandise shipments; stocking replenishment and new merchandise
•Fulfilled remote customer orders, answered customer calls and negotiated difficult situations
•Prepared gift boxes in company guidelines for Black Friday and Christmas rush customers
•Maintained (before and after hours) merchandising for the store to maintain security counts and a desirable shopping atmosphere
•Pulled orders via a ticketing system for distribution with a high level of accuracy

Seasonal stock associate

Received and sent merchandise shipments 
Stocked replenishment and new merchandise
Fulfilled remote customer orders
Answered customer calls and negotiated difficult situations
Engaged customers in a friendly and business oriented manner
Prevented shrinkage of sensitive items
Contacted sales leads on new products
Managed in store sales lead database
Expert product knowledge on new handbag/ accessory line items with emphasis on textile knowledge
Sold product based on needs, features, preferences and price points
Set up warranty claims to go to the processing center for evaluation
Managed product hold closets for potential customer pick ups of product with making sure to attribute the sale to the appropriate associates
Engaged in suggestive sales tactics to build on brand loyalty

Retail Sales Associate

Completed daily and weekly department reports
Satisfied special order requirements and contacted clients for will call
Improved file system for special stock orders and returns
Initiated inquiries for business credit cards
Made duplicate car and house keys

Special Services Associate

•Awards: Cashier of the month (May 2009), prevented fraud, and customer service specialist
•Prevented a $1000 fraud purchase with attention paid to a fake credit card
•Assisted in returning miscellaneous product to the appropriate departments at the end of the day
•Exceeded a level of expectation for accuracy in scanning product for sale and maintaining a register til

Front end cashier

Picked up, sorted and distributed daily mail
Arranged UPS, Fed-Ex, and DHL pickups on a weekly basis
Helped high end manufacturers with their shipping needs
Answered over 200 calls daily
Turned upset customers’ problems into opportunities
Assisted the owner with shipment quotes and disbursed them to customers

Receptionist

Serviced standard of operations books
Worked with and maintained multi-million dollar equipment
Honored soldiers with typed award submissions and filed their personnel paperwork (name changes, financial, etc)
Purified over 100,000 gallons of water in support of Operation Enduring Freedom
Serviced standard of operations books to make sure they were complete and up to date standards
Worked with and maintained multi-million dollar reverse osmosis water purification units, pumps and hoses

Water Treatment Specialist

Find out detailed information about Megan Zeller, Account Services: Customer Service Representative III in Lakewood, CA

Megan Zeller: Account Services: Customer Service Representative III in Lakewood, CA

Megan Zeller

El Camino College

Westwood College