Melanie Ellis: Department Manager in Salt Lake City, UT

• Provide detailed and specific customer service to both new and existing customers • Resolve questions and issues independently, and working internally with the appropriate departments • Process returns, refunds, and credits for authorized transactions and exchanges • Managing monetary transactions, end of day accounting reports, and legal documentation • Collaborating with other employees and management to agree on promotional material • Setting and meeting retail goals as a team based on previous numbers • Responsibility of managing each department individually, and maintaining inventory • System updates, and inventory adjustments based off of cycle counts

• Answer all inbound calls and emails in regards to reservations • Provide expert product support and knowledge to potential, new and returning customers • Plan and manage schedules to ensure on-time delivery of customer orders • Assign equipment based on customer statistics, experience, and needs • Maintain a professional demeanor to resolve customer issues, needs, and concerns • Process and filing end of day billing paperwork accurately using systems currently in place • Creating Excel spreadsheets to contain customer data, preferences, etc. • Communicating new procedures, expectations, and ideas to different departments and management

• Manage a high volume of calls and emails daily • Communicate with the marketing team on retail store and online promotions • Uphold a positive and energetic attitude while providing experienced and specific information • Process multiple RMAs and return labels based on product warranties • Using numerous systems and interfaces to communicate and implement customer needs • Document product quality issues to the development team to support product improvement • Work in partnership to improve brand image and recognition