Melinda Ho: Assistant Department Manager in Denver, CO

- Coaching a wide age range of students individually and in groups to prepare for a variety of performances. - Working with students and parents to establish practice habits, accomplish playing goals, and ultimately develop confidence in their skills

- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. - Overseeing employee performance, correcting problems and increasing efficiency to maintain productivity targets by optimizing employee engagement. - Implementing daily operating procedures to keep department clean, adequately stocked and well-organized. - Assisting in recruiting, hiring and training new team members. - Exceeding sales goals and accomplishing business objectives by coaching staff and promoting relevant products while aiding senior management in decision-making and planning.

- Performed in twelve cities throughout the course of one month. - Maintained playing form and diligent practice for consistent sound quality.

- Managed a faculty member's private lesson schedule for a studio of 12 students whom I taught one-on-one when the faculty member was unable to attend. - Coached students in preparation for competitions, and mentored students one-on-one. - Checked assignments, proctored tests, and provided grades according to university standards as well as assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing for upcoming classes.

- Communicated with staff, patients and insurance companies in person, and by email and telephone. - Utilized Amazing Charts and InLight EHR systems to manage patient data, such as insurance, demographic and medical history information. - Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers, ensuring such records were complete and accurate. - Kept accurate log of all requests for medical information and records while facilitating a five-month-long project to revamp filing system.