Melissa Scotty: Administrative Support Team Supervisor in Murrieta, CA

* Responsible for the development and performance of sales * Direct a sales team and provide leadership towards the achievement of maximum profitability and growth * Monitor each salesperson's daily performance. Perform operational duties related to a retail company * Increased yearly audit, making our department number one in the San Diego District and number two in the Southwest Region * Conduct office functions to support Management and Sales Associates * Control and account for all incoming and outgoing sales, repairs and store transfers * Coordinate with business affiliates to ensure proper handling of customer merchandise

*Provided customer service *Processed business and personal financial transactions *Managed cash services *Cross sold banking services

* Maximized product flow by reorganizing operating supply areas, resulting in higher customer satisfaction and increased sales * Created and helped implement quick reference guides, improving work performance of new hires * Demonstrated an understanding of customer satisfaction by providing recognized exceptional customer service