Associates degree in Communication Studies

Customer service lead

Customer Service & Support

ACE/ Customer Service Professional	September 2017-PRESENT
? Incharge of the representative customer service skills.
? Customer service lead, reassuring every customer experience is memorable and efficient.
? ACE- Attitude, Commitment, Enthusiasm, and Service.
? Certified Assistant Manager

? Assist 25-30 children with educational needs.
? Create a day-to-day schedule of recreational, educational, and social exercises for the children.
? Partake in group meetings with other staff to fully understand the needs of the children.
? Create interpersonal meetings with parents.

PW/PS /Program Supervisor

? Organizing workshops to improve customer service efficacy for employees.
? Successfully created a marketing plan that increased revenue and acquired new customers.
? Designed a new specialty menu, lunch menu, and organized informational portfolios for upper management.
? Received and managed inventory while supervising the restaurant.
? Trained employees to properly assist customers with outstanding customer service skills.

Customer Service Coordinator/ Ambassador

? Advertised the sponsorships throughout the distribution of donations.
? Supplied free food, hygiene products, and first aid items to the community of Los Angeles.
? Took note of all inventory and procedures when distributed to the public.
? Created self-appreciation meetings and activities to raise aspiration among team members.

Covid- 19 Food Distribution /Leader

? The ambassador has elite customer service skills to communicate with each customer efficiently.
? Would take 80-100 calls while managing the front of the restaurant to take out orders.
? Effective communicator to Buffalo trainees and new hosting crew.

Ambassador/ Customer Service Representative

? Receive, organize and display new inventory.
? Train employees on new product developments and further their knowledge to the company's expectations.
? Coordinate and plan company events for new make-up release dates.
? Such as: Speak to vendors, beautification and an apile of companies image for launch day.
? Determine the day to day expectation for sales with corporate.
? Managing and supporting subordinates.
? Number one sales representative for the month of July with the highest amount of gross sales.

Key Holder Manager

? Created a schedule for employees and trainees.
? Trained new employees about the company, and customer service.
? Received inventory and organized store.
? Was trained for payroll.
? An event planner for sponsorships and new merchandise.
? Created group meetings with team-building exercises.
? Exercises would create support for the sales team thus, reaching the sales quota of the month.

Lead Supervisor

Find out detailed information about Melissa Uscanga, Customer service lead 

Melissa Uscanga: Customer service lead

Melissa Uscanga

Long Beach City College