Melissa Uscanga: Customer service lead

ACE/ Customer Service Professional September 2017-PRESENT ? Incharge of the representative customer service skills. ? Customer service lead, reassuring every customer experience is memorable and efficient. ? ACE- Attitude, Commitment, Enthusiasm, and Service. ? Certified Assistant Manager

? Assist 25-30 children with educational needs. ? Create a day-to-day schedule of recreational, educational, and social exercises for the children. ? Partake in group meetings with other staff to fully understand the needs of the children. ? Create interpersonal meetings with parents.

? Organizing workshops to improve customer service efficacy for employees. ? Successfully created a marketing plan that increased revenue and acquired new customers. ? Designed a new specialty menu, lunch menu, and organized informational portfolios for upper management. ? Received and managed inventory while supervising the restaurant. ? Trained employees to properly assist customers with outstanding customer service skills.

? Advertised the sponsorships throughout the distribution of donations. ? Supplied free food, hygiene products, and first aid items to the community of Los Angeles. ? Took note of all inventory and procedures when distributed to the public. ? Created self-appreciation meetings and activities to raise aspiration among team members.

? The ambassador has elite customer service skills to communicate with each customer efficiently. ? Would take 80-100 calls while managing the front of the restaurant to take out orders. ? Effective communicator to Buffalo trainees and new hosting crew.

? Receive, organize and display new inventory. ? Train employees on new product developments and further their knowledge to the company's expectations. ? Coordinate and plan company events for new make-up release dates. ? Such as: Speak to vendors, beautification and an apile of companies image for launch day. ? Determine the day to day expectation for sales with corporate. ? Managing and supporting subordinates. ? Number one sales representative for the month of July with the highest amount of gross sales.

? Created a schedule for employees and trainees. ? Trained new employees about the company, and customer service. ? Received inventory and organized store. ? Was trained for payroll. ? An event planner for sponsorships and new merchandise. ? Created group meetings with team-building exercises. ? Exercises would create support for the sales team thus, reaching the sales quota of the month.