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Media development

Customer Service Rep II / Operational Admin

Customer Service & Support

Greetings!

My name is Micah Schindelheim.  The Action Sports Industry is where I have found myself due to the work hard play hard attitude.  My focus is marketing with an emphasis in e-commence & media development.  I enjoy the fast paced environment and continual development of the direct consumer model. 

Currently located in the PNW, I find myself escaping to the mountains and relaxing at the coast.

-Daily inspection of web orders from website, ERP, & 3PL, and back through the systems.
-Monitor and resolve order to product allocation inaccuracies and address validation errors.
-Ensure all web orders are invoiced/closed and proper pricing is reflected on customer’s account.
-Build and present monthly surveys of rep customer satisfaction metrics and returns statistics for US, CAN & EU website.

E-Commerce Sales
-Assess customer’s needs relating to Dakine’s product selection; surf, snow, windsurf, kite, and bike.
-Confidently communicate product knowledge and answer customer inquiries.
-Guide customers through website from product selection, order completion & warranty questions.

Customer Service
-Execute a “can do” attitude while practicing tolerance, patience, and empathy to help support direct consumers.
-Daily management of customer queries related too; sales, order information, returns, shipping, and complaints.
-Set up orders, returns, exchanges, & help resolve issues/problems.
-Manage customer communications by e-mail, phone, & product reviews.

Returns
-Communicate with warehouse and match existing RAs to orders.
-Manually input RAs to back end CRM management system.
-Communication with customers regarding incorrect returns or used product.

Warranty
-Screen & review warranty claims submitted by customers through e-commerce site.
-Communicate company’s warranty policies while working with customer to have a positive experience.
-Act as the liaison from front-line customer experiences to the product line managers.

Customer Service Rep

E-Commerce Sales
-Deliver product knowledge for consumers to make informed decisions that suits their buying decisions.
-Guide customers through the website to help facilitate product understanding.

Customer Service
-Provide excellent customer service via phone and e-mail.
-Answer product questions accurately & effectively.
-Set up orders, returns, exchanges, & help resolve issues/problems.

Warranty
-Communicate with internal and external contacts while qualifying warranty requests.
-Reviewed & submitted warranty claims to manufacturers website or telephone.
-Set up warranty returns, exchanges, or refunds to finalize and resolve issues.

Customer Care Rep

- Represent a brand in a positive manner, and by doing so help increase awareness & sales.
- Interact with customers in a retail environment while sampling products.
- Communicate product information about quality, value, and promotion.
- Follow OLCC guidelines & procedures.

Adult Beverage Brand Ambassador

Marketing Coordinator				                                                          
        -Responsible for initiating creative marketing avenues & activities.
	-Build, design, & edit marketing material through pamphlets, photos, videos, blogs, newsletters, & viral campaigns.
	-Ensure company message is consistent over media outlets

Sales & Customer Service
	-Oversee daily B2C & B2B orders are accurately and shipped systematically.
	-Establish customer rapport and identify customer’s preferences.
	-Monitor daily e-mails/phone calls with customers to provide a positive buying experience.

Web Development
	-Build & manage website development through WordPress
	-Ensure accurate and up to date information is displayed on the website
	-Track customer reports; sales, visits, & traffic history.


Marketing Coordinator, Customer Service, & Web Development

        -Ensured each park feature was safe and reasonable for the general public.
        -Communicated between hand crew and grooming changes/updates for the park each day.
        -Created media updates using pictures & video regarding terrain park use.
        -Used viral information to build customer base and listen to customer feedback.
        -Provided leadership, motivate, manage, train, solve problems, and represent in external/internal meetings.



Terrain Park Lead Tester / Media Development

Sales & Customer Service 				                         			       
        -Conducted B2B & B2C sales with existing and new customers.
        -Identified customer’s needs and preferences relating to our product selection.
        -Communicated and implemented sales techniques with clients through e-mail, phone, and face time.
        -Exercised sales objectives for monthly, quarterly, and yearly goals.

Marketing & Ad Design 				
        -Design & created marketing campaigns for the website and e-mail newsletters.
        -Generated product pictures using the Adobe Suite Series.
        -Help guide the redesign and launch of company’s website.

Shipping & Receiving Clerk 				
        -Routed inbound and outbound shipping to businesses and customers.
        -Successfully navigated domestic & international shipments.
        -Utilized UPS, Fedex, & USPS as shipping services.
        -Built and shipped customer orders and verified that the orders were correct.


Content Marketing & Customer Service

Find out detailed information about Micah Schindelheim, Customer Service Rep II / Operational Admin in Portland, OR

Micah Schindelheim: Customer Service Rep II / Operational Admin in Portland, OR

Micah Schindelheim

Southern Oregon University