Michael Marsiglia: in Jacksonville, FL

• Designed internal websites for use by employees • Developed team building exercises • Tracked large amounts of quantitative data • Facilitated focus groups • Trained successor in analytical techniques and procedures

• Explained and demonstrated proper surfing technique to students • Supervised and ensured the safety of students

• Maintained a safe area by enforcing facility rules, policies, and procedure • Utilized strong observation skills in order to detect potential hazards and water emergencies • Resolve patron concerns and complaints • Developed customer service and problem solving skills