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Pente

Salesforce.com

Supervising Agent

Other

*   Head Agent of a team of 5-15 people, in charge of training them into self-sufficient contributors.
*   Utilizing Salesforce.com Sales Cloud to manage data of Agents under me in the hierarchy in order to lead from a
data perspective.
*   Analyzing Salesforce.com Dashboards to quickly view team data for my team and agents.
*   As the "Super User" at the Susan Crandall Agency, tasked with troubleshooting problems and submitting cases.
*   Coaching users on proper uses of auto generated opportunities and tasks in the Salesforce instance.
*   Consulting business owners on benefits programs for their employees that qualified for Section 125 designation.
*   Maintaining a book of business of 60+ accounts and increasing it by over 50% independently.
*   Developing the Lead Generation system and coaching agents on scripts and presentations.

*   Utilized Salesforce.com Customer Relationship Management desktop and mobile applications to manage
customer and business information.
*   Updated fields, objects, and data, as well as utilized external services routed through the Salesforce.com interface.
*   Actively seek out and develop relationships with 100 prospective stakeholders a week.
*   Generated $50,000 in revenue for the company independently within the first 60 days, prompting my promotion to Supervising Agent.

Sales Agent

*   Entered and maintained data in the internal customer relationship management system to collect pertinent
member information.(DOS System).
*   Served to service current member accounts questions and claims, maintaining a 140+ member book of business.
*   Enrolled new members into qualifying medical plans based on need, adding 100+ members to my book.
*   Approached businesses to begin new relationships, offering qualifying medical coverage to employees through
payroll deduction and increasing that specific book by 100%.

Mobile Retail Center Sales Representative

*   Served to call on new businesses with which to partner, in order to offer their employees supplemental insurance.
*   Consulted business owners on benefits programs for their employees that qualified for Section 125 designation.
*   Delivered custom tailored presentations to business owners for their specific employees' needs.

Find out detailed information about Michael Orndoff, Supervising Agent in Columbia, SC

Michael Orndoff: Supervising Agent in Columbia, SC