Michael Orndoff: Supervising Agent in Columbia, SC

* Head Agent of a team of 5-15 people, in charge of training them into self-sufficient contributors. * Utilizing Salesforce.com Sales Cloud to manage data of Agents under me in the hierarchy in order to lead from a data perspective. * Analyzing Salesforce.com Dashboards to quickly view team data for my team and agents. * As the "Super User" at the Susan Crandall Agency, tasked with troubleshooting problems and submitting cases. * Coaching users on proper uses of auto generated opportunities and tasks in the Salesforce instance. * Consulting business owners on benefits programs for their employees that qualified for Section 125 designation. * Maintaining a book of business of 60+ accounts and increasing it by over 50% independently. * Developing the Lead Generation system and coaching agents on scripts and presentations.

* Utilized Salesforce.com Customer Relationship Management desktop and mobile applications to manage customer and business information. * Updated fields, objects, and data, as well as utilized external services routed through the Salesforce.com interface. * Actively seek out and develop relationships with 100 prospective stakeholders a week. * Generated $50,000 in revenue for the company independently within the first 60 days, prompting my promotion to Supervising Agent.

* Entered and maintained data in the internal customer relationship management system to collect pertinent member information.(DOS System). * Served to service current member accounts questions and claims, maintaining a 140+ member book of business. * Enrolled new members into qualifying medical plans based on need, adding 100+ members to my book. * Approached businesses to begin new relationships, offering qualifying medical coverage to employees through payroll deduction and increasing that specific book by 100%.

* Served to call on new businesses with which to partner, in order to offer their employees supplemental insurance. * Consulted business owners on benefits programs for their employees that qualified for Section 125 designation. * Delivered custom tailored presentations to business owners for their specific employees' needs.