Tech

Technical Support Specialist

Specialist & Consultant

IT Technician seeking to further career as System Administrator, Analyst, or Engineer in Infrastructure.

-IT Consultant for Avanir Pharmaceuticals with headquarters based in Aliso Viejo, CA with primary responsibilities including audio and video, documentation, desktop support, and help desk.
-System imaging using Acronis TrueImage for new hires, refreshes, and replacements.
-Assist users with IT issues using Help Desk Authority by Quest / ScriptLogic, Service Now Incident Management, and Citrix GoToAssist.
-Administrative tasks involving Active Directory, Apple MDM, BackupExec, Exchange, and PowerShell.

MSC Software Newport Beach, CA August 2012 – May 2015
Technical Support Staff
-Delivery of operational services support, as reported by the IT Help Desk.
-Coordination on network and server related problems including router and switch upgrades, cabling, console access, mounting, hardware replacement, and vendor maintenance.
-Assistance with IT projects not limited to Office 365 migration, Lync deployment, data center co-location and consolidation, electronic waste disposal, office closures and relocation, headquarter movement, security badge access management, enterprise cellular devices, and on-demand issues.

MSC Software Santa Ana, CA August 2011 – July 2012
IT Member Technical Staff
-Perform software maintenance, keeping all systems at appropriate patch levels and configuration.
-Ensure stability and smooth functionality of the backup environment using Symantec Netbackup.
-Maintain inventory of all systems, ensuring compliance with current refresh upgrade standards, and tracking the organization's global hardware footprint using asset management software.

MSC Software Santa Ana, CA December 2010 – July 2011
IT Intern
-Troubleshoot computer hardware, software, printers, and network systems.
-Install and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications.
-Technical assistance to computer system users in person, via telephone, and e-mail.

Technical Support Staff

Find out detailed information about Michael Pham, Technical Support Specialist in Mission Viejo, CA

Michael Pham: Technical Support Specialist in Mission Viejo, CA

Michael Pham

California State Polytechnic University