Michael Pham: Technical Support Specialist in Mission Viejo, CA

-IT Consultant for Avanir Pharmaceuticals with headquarters based in Aliso Viejo, CA with primary responsibilities including audio and video, documentation, desktop support, and help desk. -System imaging using Acronis TrueImage for new hires, refreshes, and replacements. -Assist users with IT issues using Help Desk Authority by Quest / ScriptLogic, Service Now Incident Management, and Citrix GoToAssist. -Administrative tasks involving Active Directory, Apple MDM, BackupExec, Exchange, and PowerShell.

MSC Software Newport Beach, CA August 2012 – May 2015 Technical Support Staff -Delivery of operational services support, as reported by the IT Help Desk. -Coordination on network and server related problems including router and switch upgrades, cabling, console access, mounting, hardware replacement, and vendor maintenance. -Assistance with IT projects not limited to Office 365 migration, Lync deployment, data center co-location and consolidation, electronic waste disposal, office closures and relocation, headquarter movement, security badge access management, enterprise cellular devices, and on-demand issues. MSC Software Santa Ana, CA August 2011 – July 2012 IT Member Technical Staff -Perform software maintenance, keeping all systems at appropriate patch levels and configuration. -Ensure stability and smooth functionality of the backup environment using Symantec Netbackup. -Maintain inventory of all systems, ensuring compliance with current refresh upgrade standards, and tracking the organization's global hardware footprint using asset management software. MSC Software Santa Ana, CA December 2010 – July 2011 IT Intern -Troubleshoot computer hardware, software, printers, and network systems. -Install and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications. -Technical assistance to computer system users in person, via telephone, and e-mail.