Michael Roden: General Manager in Beaverton, OR

• Oversee all operations for the front of house and back of house. • Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. • Control costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. • Resourced information and recommendations to strategic plans and reviews by preparing and completing action plans • Implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements and implementing change.

Job Summary: Manager of operations, responsible for developing and executing strategy to meet operating and financial goals. Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations. Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food services appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees. Ensure safety and sanitation standards in all operations. Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Demonstrate excellent customer service using LifeWorks' standard model. Identify client needs and effectively communicate operational progress.

• Assists GM with day to day operations and oversee the welfare of the bar. • Manage, track and maintain inventory, While working with distributors to ensure quality of product. • HR responsibilities including recruitment, training and development of staff • Responsible for management of brand standards, stock rotation and cashing up. Daily and weekly reconciliation of sales/ end of week/ payroll

• Directed operations for each aspect of the business, including kite surfing school, kite retailer, café and ice cream shop. • Landed chief distributorship rights for several brands used at Kite.se. • Managed a staff of four instructors, an administrator, and six shop employees. • Spearheaded school and gear inventory management, marketing strategies, customer relations, government compliance, and café inventory/standards. • Successfully added a retail component to the school, maximizing revenue and driving overall growth.

• Managed territory and customer relations with national retailers ranging from 10 to 1000+ stores. • Conducted sales with Chief level decision makers to help facilitate new learning strategies. • Successfully expanded retail locations and distribution of e-learning products. • Expert in corporate B2B sales

• Assisted and provided high levels of customer service to all guests and customers. • Provided problem mitigation with empathy and focus on satisfaction. • Assisted with administrative duties as needed.