Michael Tevnan: Ticket Services Representative in Fairfield, CA

Provide customer support for all incoming calls and chats. Ensure transaction has been handled accurately and thoroughly. Identify up-sell opportunities and follow through on specific requests of customers. Provide IT support for all Ticket/Operations team members during race weekends and after-hours. Promote Sonoma Raceway events and charities with the Sonoma Raceway ‘Street Team’. Responsible for ensuring other ticket representatives are following correct procedure. Conduct post-transaction quality assurance for all ticket orders.

Provide excellent customer service to resolve issues ranging from membership inquiries to conduct of all visitors and members. Greet all incoming members and guests. Responsible for assisting members and guests on tours throughout the facilities. Answer all incoming phone calls and provide accurate information regarding inquiries. Promote and sell retail merchandise located in Pro Shop.