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Michela Simoncelli:

Michela Simoncelli

IT
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Summary

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Activity
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Work experience
Image EME SRL

EME SRL

EXPORT AREA MANAGER | 11/2018 - 04/2020

• Maintaining and increasing sales of company’s products. • Reaching the targets and goals set for the market area. • Establishing, maintaining and expanding customer base. • Servicing the needs of the existing customers, as well as directing and providing application support and product education throughout the area. • Increasing business opportunities through various routes to market. • Reporting to senior managers.
Image EME SRL

EME SRL

CUSTOMER CARE EXECUTIVE | 11/2017 - 11/2018

• Manage customer inquiries for all products and services and ensure timely resolution for same. • Process and manage orders from the offer to the final shipment • Supervise payments for each single order and customer. • Monitor customer care goals and develop improvements in customer care services. • Manage shipments and logistic issues related to customers’ orders and requests. • Coordinate with various departments and customer and resolve all technical and operation issues. • Train and provide support to junior colleagues.
Image ITALIAN EXHIBITION GROUP

ITALIAN EXHIBITION GROUP

EVENT SPECIALIST | 09/2018 - 11/2018

Temporary collaboration in order to support the organization and management of events developed within the Beer Attraction Exhibition 2018.
Image ACE HOTEL

ACE HOTEL

EVENT ASSISTANT | 03/2017 - 06/2017

• Be on hand to support the Event Manager • Assist in the coordination of the build and de-rig of events • Assist the set-up of the event according to the customer requests: lighting, sound, AV set-up, marquee building, warehouse assistance, flooring, seating. • Assist with gathering data during the event • Be punctual, presentable and polite, with the ability to work to deadlines.
Image EME SRL

EME SRL

CUSTOMER CARE ASSISTANT | 05/2016 - 02/2017

• Ensure customer calls and queries are answered promptly with a focus on first call resolution. • Track and take ownership of all queries ensuring follow through until resolved. • Provide a high standard of customer service within a member focused team. • Accurate and efficient data entry and order processing.
Education history
Image Moodart Fashion School

Moodart Fashion School

Fashion Event and Comunication Management | 2019 - 2020

Image Università degli studi di Urbino "Carlo Bo"

Università degli studi di Urbino "Carlo Bo"

Foreign languages and cultures (for business) | 2013 - 2016

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1501 Lincoln Blvd.#1014 Venice, CA. 90291