Michela Simoncelli:

• Maintaining and increasing sales of company’s products. • Reaching the targets and goals set for the market area. • Establishing, maintaining and expanding customer base. • Servicing the needs of the existing customers, as well as directing and providing application support and product education throughout the area. • Increasing business opportunities through various routes to market. • Reporting to senior managers.

• Manage customer inquiries for all products and services and ensure timely resolution for same. • Process and manage orders from the offer to the final shipment • Supervise payments for each single order and customer. • Monitor customer care goals and develop improvements in customer care services. • Manage shipments and logistic issues related to customers’ orders and requests. • Coordinate with various departments and customer and resolve all technical and operation issues. • Train and provide support to junior colleagues.

Temporary collaboration in order to support the organization and management of events developed within the Beer Attraction Exhibition 2018.

• Be on hand to support the Event Manager • Assist in the coordination of the build and de-rig of events • Assist the set-up of the event according to the customer requests: lighting, sound, AV set-up, marquee building, warehouse assistance, flooring, seating. • Assist with gathering data during the event • Be punctual, presentable and polite, with the ability to work to deadlines.

• Ensure customer calls and queries are answered promptly with a focus on first call resolution. • Track and take ownership of all queries ensuring follow through until resolved. • Provide a high standard of customer service within a member focused team. • Accurate and efficient data entry and order processing.