A highly professional and self-motivated Executive Assistant/Office Manager with over 15 years'
experience in various globally recognised companies. A talented individual with a flair for
creativity, style, an eye for detail, and an emphasis on professionalism; a mix balanced by an
outgoing and sociable personality. Strong presentation, verbal and written communication skills,
complemented by an ability to assume leadership, autonomy and take control when the need
arises. Experience in executive assistance to Board and high-level executive seniority. Strong work
ethic with a high level of integrity and understanding of confidentiality & discretion. Enjoys new
challenges and a dynamic work environment and works well as part of a team.

June 2012 - February 2015

Support to the Chief Financial Officer & eight direct reports. Provides EA, secretarial and administration support to nominated executives, and liaises with their global/national direct reports as required.

•   Provides executive assistance support to the Chief Financial Officer and his direct reports.
•   Provides back-up and relief support to Chief Executive Officer as & when required.
•   Executive's diary is maintained to ensure effective and most appropriate use of time.
•   Executive's expenses are collated regularly and prepared for submission.
•   Responsible for the company roll out of Concur; new travel and expense management
platform.
•   Effective administration of corporate meetings, team meetings, events and functions
including booking of resources (e.g. venue, equipment, catering etc.)
•   Coordination and administration of in-house meetings and off sites; corporate meetings,
monthly business reviews, divisional reviews & annual/monthly team meetings.
•   Coordination and booking of all travel and accommodation requirements.
•   Maintaining corporate travel program including maintenance of travel policy, new
employee training, and reconciliation of monthly travel expenditure & relationship management
with all external vendors.
•   Monitors and provides in depth reporting based on overall travel expenditure and liaises
with TMC to constantly identify efficiencies and improvements.
•   Reconciliation and sign off of supplier invoices.
•   Administration of divisional Docushare site.
•   All incoming messages are taken and distributed according to required standards and timelines.
•   Designated financial activities (purchasing requests, raising payments, etc) are
undertaken and completed according to FXA governance requirements.
•   Capital requisitions are prepared for signature.
•   Mobile phones and 3G network cards are procured for new team members.
•   Departmental office supplies are maintained.

Executive Assistant to Chief Financial Officer & Finance & Technology Group

Support to the Chief Human Resources Officer & Managing Director Asia Pacific & Japan. Provided
EA, secretarial and administration support to the nominated executives, and liaised with their
global direct reports as required.

•   Personal assistance support to the nominated Executives and to respective direct reports.
•   Administrative support to the Australian HR team; including preparation of weekly
recruitment reports, coordinating orientation for all new starters on a quarterly basis and updating data in PeopleSoft to maintain HR systems accuracy.
•   Construction of presentations suitable for Executive and Board Level. Interaction at Board
level and in particular with preparation of HR & Remuneration Committee papers.
•   Diary management including day to day meetings as well as conferences for Executives.
•   Arranging and minuting regular team and leadership team meetings.
•   Assisting on highly confidential projects.
•   Detailed & complex travel bookings - both domestic and international.
•   Reconciling and reimbursement of overseas and local expenses on a monthly basis.
•   Telephone duties (screening calls / taking enquiries).
•   Co-ordinating approvals and flow of all departmental paperwork including approving
company travel requests, processing of all HR related invoices and various other paperwork
requiring sign off from the CHRO & MD.
•   Typing and constructing correspondence on behalf of Executives as required.
•   General office duties including: Faxing, photocopying, filing.

Executive Administrator & HR Team Assistant

Support to a small team including the Vice President within a small company of approximately 24
employees.

•   Personal assistance to the Vice President, Australia & NZ.
•   Provided support and sales assistance to the sales team which consisted of 4 account
managers in the Sydney office.
•   Assisted with tenders and RFP responses when required.
•   Was responsible for the smooth running of the Sydney office and to manage all office
facilities to ensure they were working optimally. Be the contact representative for all
administrative functions within the Sydney office.
•   To take on the responsibility of the asset steward for Australia. The asset steward was
responsible for ensuring the whereabouts for all the Australian offices assets. Other duties
include:

o Updating the IS department on a timely basis regarding IT assets that have been
stolen/lost, received, damaged and/or disposed.
o Managing the distribution and administration of all IT assets.
o Participate in inventory counts, co-ordinate the return of MERAA forms and other such
administrative responsibilities.
o Assist Marketing, Education & Training with coordinating training courses, and all facets
involved in student training. Arranging catering, preparation of promo bags for students,
maintaining a register of students and various other duties.

Office Manager & Executive Assistant

May 2007 - October 2008

Provide a high level of administrative support & coordination to the Executive General Manager and his team of direct reports.

•   High quality executive support & secretarial responsibilities for the EGM, and his team of direct reports to ensure daily business functions run smoothly.
•   Screening/filtering calls on behalf of the EGM. Being the first point of contact and acting
as a "gatekeeper" at times. Welcoming guests, visitors & clients ensuring their needs & expectations are met.
•   Organising and maintaining the EGM's diary and making/rescheduling appointments as
appropriate. High levels of administrative duties including incoming emails, faxes and post.
•   Handling correspondence, writing letters, taking minutes, producing documents, briefing
papers, reports and presentations - including carrying out background research and presenting
findings into subjects the manager is dealing with.
•   Organising and attending meetings, and ensuring the manager is well-prepared for
meetings. Liaising with clients, suppliers & other staff standing in for the EGM and making
decisions in delegating work to others in his absence.
•   Arranging travel, accommodation and occasionally, travelling wi th the EGM to take notes
or minutes at meetings, or to provide general assistance during presentations.
•   Standing in as the relief Executive Assistant for the Chief Executive Officer when required.
•   Exposure to confidential information and using complete discretion an absolute priority.
Accenture Australia Ltd   48 Pirrama Road, Pyrmont

Executive Assistant to Executive General Manager, Platform Solutions Group

Provide a high level of administrative assistance to a team of five Senior Executives in the Financial
Services arena and support for direct reports as required.

•   Delivered high quality executive support to the Senior Executives and their associate
partners, ensuring daily functions ran smoothly and efficiently. Maintained communication with executives to understand expectations.
•   Ensured quality, timeliness, and cost-effectiveness of arrangements/deliverables, and ensured
that results met executive expectations, including tasks outsourced to others.
•   Identified continuous improvement opportunities and discussed with Business Support
Coordinator to facilitate implementation. Retained personal accountability for individual
assigned tasks and shared accountability with team members for all team results. Shared skills,
knowledge and best practices.
•   Assisted with EA orientation and integration. Assisted Business Support Coordinator with definition
of work processes for the team and team goals according to Accenture standards.
•   Acted as executive's representative to independently handle calls. Proactively addressed
callers' needs and follow up to caller's satisfaction.
•   Forward/manage paper-based mail according to executive's preferences regarding location
and frequency. Maintained detailed agenda for executives on a daily/hourly basis.
•   Scheduled and coordinated appointments for executives or clients, including extensive
rescheduling; keep executives and other personnel informed as needed.

•   Coordinated complex travel arrangements with the Accenture Travel Centre (ACTC), often
involving multiple changes and destinations. Verifying accuracy and completeness of travel
documents and plans.
•   Determined meeting dates and times according to meeting participants' schedules and time
zone considerations. Prepared and distributed meeting materials. Follo wed up on action items and reported status to executives/meeting attendees.

Michelle Akayan: in Naremburn, NSW

Michelle Akayan

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